explodely.comReviews of explodely.com

Response from explodely.com· May 8, 2026

Hey Linda, We want to clarify that Explodely and the Seller you purchased from are two separate entities. We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee. We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately. Team Explodely

Response from explodely.com· May 6, 2026

Hey Aimi, We’re sorry to hear about your experience. Please note that Explodely and the sellers operate as separate entities. While we initially connect buyers with sellers to help resolve concerns directly, we always step in when needed to assist our buyers and ensure they are supported. As we can see in our system, your purchase was already refunded on May 4th. Please allow a few business days for the amount to reflect in your account, depending on your bank or payment provider. If you have any further questions, please feel free to contact our support team again. Team Explodely

Response from explodely.com· May 5, 2026

Hi Hugh, Thank you for sharing your experience,we really appreciate it. We’re glad to hear that our team was able to step in and resolve the issue for you. While we do initially connect customers with sellers to help them address concerns directly, we always step in when needed to ensure our customers are supported and issues like refunds are handled properly. It’s great to know we could assist you promptly and bring this to a resolution. Thank you for your patience and for trusting us! 😊 Team Explodely

Response from explodely.com· May 4, 2026

Hey Sal, We want to clarify that Explodely and the Seller you purchased from are two separate entities. We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee. We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will review your refund request immediately. Team Explodely

Response from explodely.com· May 4, 2026

Hi Teri, Thank you so much for the review! We are thrilled to hear that we could step in and help you secure your refund when the seller was unresponsive. Our goal is to ensure that every customer feels supported, and it’s wonderful to know we’ve earned your trust. We’re happy we could get this resolved for you quickly. Team Explodely

Response from explodely.com· May 4, 2026

Hi Richard, Thank you for sharing your feedback. We are glad to hear that we were able to resolve your refund request in the end. We apologize for the friction you experienced during the process. To clarify, Explodely and the sellers operate as separate entities. We always first connect buyers with the sellers so they have the opportunity to resolve any concerns directly. However, as your experience shows, if the issue remains unresolved, we step in to safeguard our customers’ rights and ensure a resolution. We appreciate your patience while we coordinated this. Team Explodely

Response from explodely.com· May 1, 2026

Hi David, Thank you for sharing your experience, we truly understand your situation and appreciate you taking the time to explain it in detail. We’re glad we could process your $9 refund promptly. We’d also like to clarify that Explodely and the sellers operate as separate entities, and the pricing, offers, or additional upgrades are determined by the individual seller, not by our platform. We always first connect buyers with the sellers so they have the opportunity to resolve any concerns directly. However, if the issue remains unresolved, we step in to safeguard our customers’ rights and ensure a resolution. If you need any further assistance or have questions, please feel free to reach out—we’re here to help. Team Explodely

Response from explodely.com· May 1, 2026

Hey Amber, We’ve reviewed your case and can confirm that your purchase have already been refunded on April 30th in line with our 60 day money back guarantee. Please allow a few business days for the amounts to reflect in your account, depending on your bank or card provider. Thank you for your patience, and if you need any further assistance, feel free to reach out—we’re here to help. Team Explodely