Great customer service
Ok so I don't normally take the time to write a review but felt I had to this time because my experience was nothing short of positive and feel expcarry.com deserve a positive review,so I purchased a particular item from them worth 100's of pounds and even though they were unfortunate is sourcing what I had bought after two weeks I still felt compelled to write this review. I have seen some of the negative comments on here that offer no constructive criticism or any worthy details which leads be to believe they are fake reviews especially ones calling expcarry a scam,I can categorically 100% say they are not a scam because even though I was unsuccessful in getting what I paid for expcarry replied to every query I had and also responded very quickly but most importantly not only offered a full refund but successfully delivered in sending me that refund which cleared into account a couple of days ago. I would honestly use their service again and can honestly say although a little disappointed I didn't get what I had hoped I would they didn't fall short of delivering a very good customer service,so again thank you.
By simon H.
Response from Expcarry· Jan 10, 2026
Thank you so much for taking the time to leave such a detailed and honest review. We truly appreciate your understanding and kind words about our customer service. While we’re genuinely sorry that we were unable to source the item on this occasion, we’re glad we could at least ensure clear communication, fast responses, and a full refund without any issues. Your trust and fair perspective mean a lot to us, especially in a space where misinformation can sometimes appear. Feedback like yours motivates our team to keep improving and to always put customer support first. We would be happy to assist you again in the future and hope we’ll have the opportunity to deliver exactly what you’re looking for next time. Please don’t hesitate to reach out, we’re always here and in touch. Thank you once again, and we look forward to serving you again soon. — The ExpCarry Team