ExoticsnacksReviews of exoticsnacks.com

Response from Exoticsnacks· Sep 6, 2024

We apologize for the inconvenience with your order. We have reached out to you with the information we received and resolved the issue by issuing a refund. We’re sorry for the mistake; some expired items were inadvertently mixed with our inventory. Your feedback helps us improve, and we appreciate your understanding as we work to ensure this doesn’t happen again. If you have any more questions or concerns, please don’t hesitate to reach out.

Response from Exoticsnacks· Sep 6, 2024

Thank you for your feedback. We understand that the pricing for the Extra Large Hot & Spicy Instant Ramen – Mukbang Challenge Edition, 365g may seem high. Please note that this product includes four individual noodles within the container, which is specified in the product description. We strive to offer competitive pricing, but there are various factors, including market conditions and additional costs, that influence our prices. We appreciate your understanding and hope you’ll continue to explore our other offerings.

Response from Exoticsnacks· Jun 18, 2024

We’re sorry to hear about your experience with our products. We understand your disappointment with the flat sodas you received. Carbonation loss during transportation can indeed occur due to various factors beyond our control. We apologize for any inconvenience this may have caused. Additionally, taste preferences can vary widely among individuals, and we regret that our products did not meet your expectations in terms of flavor. We strive to provide quality products that satisfy our customers’ tastes, and we apologize that we fell short in this instance. Please keep in mind that we are not the manufacturers of these products but a service store offering a range of products to US-based consumers that are not widely available in the US market. These products are tailored to Asian market consumer taste standards, which can vary significantly from local preferences. Your feedback is crucial to us, and we appreciate the opportunity to address your concerns. Please reach out to us at [email protected] so we can work towards resolving this issue to your satisfaction.

Response from Exoticsnacks· Jun 16, 2024

We apologize for the mix-up with your order and any inconvenience caused. We received your email and responded promptly to resolve the issue. However, we have not yet received your response to proceed further with resolving the issue. Please contact us at [email protected] so we can promptly address this matter for you. We acknowledge that both items’ packaging looks similar, and we take responsibility for the mistake. We appreciate your understanding and look forward to resolving this for you.

Response from Exoticsnacks· May 7, 2024

We regret the confusion regarding your order of Lay's Avocado Wasabi Flavor Potato Chips. Upon review, it appears you did indeed order the correct item. We understand the sticker translation may have caused confusion, but please rest assured that the original flavor of the product is avocado wasabi, as stated in the product description. Additionally, we apologize for any inconvenience caused by receiving crumbs instead of intact chips. While we strive for quality packaging, fragility can lead to some breakage during transit. Please contact our customer service team at [email protected] with your order details for further assistance. We appreciate your understanding.

Response from Exoticsnacks· May 7, 2024

We're sorry to hear about the issues you've encountered. Upon checking with the USPS carrier, it's confirmed that your order was delivered. However, we're concerned to hear that communication with you stopped. We strive to provide excellent customer service, and we apologize if there was any miscommunication.

Response from Exoticsnacks· Apr 22, 2024

We're sorry to hear about the issues you encountered with the delivery of your package. However, it's important to clarify that the address provided by you was correctly printed on the shipping label, and the package was shipped out promptly. The information displayed on the USPS website indicating "no access to delivery location" is different from stating "no address." This could mean various factors such as inaccessible entryways, gated communities, vehicle-blocking mailboxes, etc. Unfortunately, once the package is in the hands of the carrier, we have limited control over its delivery process. It seems there might have been difficulties with accessing your delivery location, which is why the USPS was unable to deliver it as scheduled. Rest assured, the carrier will make arrangements for a reattempted delivery. Additionally, we want to clarify that we did not change your delivery address. The package was shipped to the address provided by you during the ordering process. We apologize for any inconvenience caused and appreciate your understanding. If you have any further concerns, please feel free to reach out to us for assistance.

Response from Exoticsnacks· Apr 20, 2024

We're sorry to hear about the inconvenience you experienced. Upon reviewing your order, we can confirm that it was shipped out promptly, and according to our records, the package was successfully delivered to you. We understand that USPS transit delays can occur, which may have caused confusion. It seems this review was posted prior to contacting us regarding the issue. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly.