Ex-Freight ZetaReviews of exfreight.com

I like the fact that Dana is proactive when it comes to issues that arise with drayage moves. She's quick to step in and find out what is going on to fix things in a timely manner.

The service I receive is prompt and professional. My customer agent (Andreea) is very proactive, anticipates problems and continues to have them on her radar. I am very satisfied with her service and would no like to change her as my customer agent.

Accounting Manager Tim B is great to work with. He responds quickly to requests and gets payments done on time.

Noelle is AWESOME to work with. --PPLUS

Great customer service from Roger Skistmas. he helped me with all my questions and walked me through the procedure. I have never shipped freight internationally before and he took the time to make sure it was handled correctly and professionally. Thank you Roger.

Andrea is on her game!

bad service it takes almost 10 days to make a pick up and when i want to submit a claim i just get a DENIED this is not a good customer service

Sadly, Ex-Freight Zeta does not deliver on the value proposition they offer. They fail to communicate effectively with the carriers they subcontract and cause nothing but delays, frustration, and dramatic wasted effort and energy. My shipment has gone more than a week past the quoted date of pickup and they continue to fail spectacularly to pick it up, often sending no trucks at all, or, repeatedly cluelessly sending the same truck that is too small to pickup the shipment then wondering why it doesn't get loaded when the truck is already full. (Yes, really, they're that bad). They repeatedly provided misinformation and outright lies. I strongly recommend avoiding these folks and shopping around on other marketplaces like say Load Smart or Freight OS and picking alternatives. Their continued ineptitude has forced me into the formal dispute process with Freight OS where I originally booked their service and as of the time of writing, it's still a mystery whether they'll get their act together or whether I'll have to wait for said dispute process to conclude before I can get my money back.