ExclusiveltyReviews of exclusivelty.com

Received Damaged, Incorrect Product – No Real Refund Offered I ordered a custom-fit product for my Volkswagen Beetle 1999 and received something entirely incorrect and completely damaged — all rolls were smashed and unusable. Despite providing clear evidence, the company repeatedly offered only token compensation ($10, then $13) for a product I paid $54.87 for and cannot use at all. They’ve refused to issue a full refund, even though this clearly qualifies as DOA (Dead on Arrival) under standard consumer protection rules. I gave them multiple chances to resolve the issue professionally — they chose not to. I’ve now initiated a dispute with my credit card provider and will never buy from them again. Avoid this seller. Poor product quality, even worse customer service.

Extremely Disappointed – Wrong Product and Completely Damaged I ordered a custom-cut product for my Volkswagen Beetle (1999), but what I received was completely wrong and unusable. The pieces were far too small for my car and clearly not made to fit as promised. To make matters worse, the entire order arrived severely damaged. The packaging was completely inadequate, and all the rows were smashed during transport. This has been a very frustrating experience. I’ve contacted the seller and requested an immediate refund, but such poor service and quality should never happen in the first place. It cost me USD 51 and I hope I get my money back . Would not recommend based on my experience.

I ordered something online in June and still has not been delivered! Totally disgusted with their customer service and delivery services

Fik aldrig varen

shipped wrong thing and want me to pay for return

DO NOT BUY ANY OF THESE! They look like this is a US store, you pay in USD, but the goods are shipped from China, it took 1 month to get my order delivered to Norway. They write on their online store that: - "High standards and easy returns. - Shop worry-free with us! - Quality You Can Trust. This is not true! I ordered "car tints for all cars" (to get my car windows a little darker) I paid $29.32 I received the item 1 month after ordering, item was of very poor quality, the item was only wrapped in thin plastic (without any padding) and the item had been damages in transit and was therefore unusable. I contacted customer support and explained the situation, I also sent several pictures to confirm the quality and damage, this is the response I received: " I apologize for your dissatisfaction. I sincerely want to solve the problem for you, not perfunctory. I cherish you as a valued customer and wish to give you the best possible solution. We can provide you with compensation  USD 2 . you will need to return the goods to our Chinese warehouse. But shipping costs will be high. Hope this is acceptable. If you have a better suggestion to solve the problem" So they offer me a refund of 2 USD for an item I paid $29.32, and which is unusable due to poor packaging and damage in shipping? (and I have to pay for shipping for return the damages goods?) After I had sent 6 emails to customer support explaining that this was not acceptable, they increased the refund to 4 USD also to 6 USD (more than this they would not refund) So the result was a refund of 6 USD, which I did not accepted (I told them I would rather take the loss of the money, and would also write a review of their online store and how they treat their customers) This store does NOT have- "High standards and easy returns. - Quality You Can Trust. And I didn't want to ”Shop worry-free with us" any more! 🤬🤬🤬

Same as others I ordered a $50 mini powered rachet. After waiting 2 months a get a package from a Atlanta GA address. And all it had was a manual $3 tool kit. Yep I got scammed. Anyways I emailed them and they are repeating the same thing over and over again saying that sorry you haven't received your item blah blah blah. But in my emails I said they sent me thr wrong tools and I already have the package. Even sent pictures as proof. But they are just playing dumb. Do not buy from this place its all a scam. Anyways I went onto Ebay just now and purchased a authentic Vessel mini powered rachet kit from Japan. And the good thing about ebay is it has 100% money back guarantee.. So i know im protected.

I order cordless ratchet and came the wrong one. I ask for refund but they only sending me compensation. They wont accept return shipment at their own expense ( too expensive for the return) This site is just full of crap