Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
18 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a boutique e-retailer offering a highly curated catalog of the best physician-recommended, premium skin care and beauty products. No matter your beauty concern – acne, fine lines, dryness, sensitive skin – Exclusive Beauty Club’s selection of solution-based skin, makeup and hair products have you covered. Our goal is to help you discover premium skin care products that are scientifically validated and efficacious for your skin’s unique needs.
exclusivebeautyclub.com (exclusivebeautyclub.com) has 18 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
18 approved reviews, newest moderated first
Will not order there again. Delivered the order quickly. However, gifts were missing, and one product was 30 USD more expensive than on Amazon.com. Asked for missing samples and a price match. Customer service did not help, but told me that the samples were missing because I did not click on additional "add" buttons. Offered no help or resolution.
By Martin
I purchased a LELO Sona 2 Cruise from Exclusive Beauty Club and received a defective product. I followed the included instructions to charge and power on the device upon delivery, only to find that it did not function at all. I contacted their support team the same day it arrived (purchased March 30th, delivered April 2nd) and received a clearly AI-generated response directing me to contact the manufacturer directly. As a retailer, that is not an acceptable resolution for a defective product sold just days prior. To make matters worse, their 30-day return policy apparently does not apply to this product — something that was not disclosed at the time of purchase. I am extremely dissatisfied with Exclusive Beauty Club's customer service and would not recommend purchasing from them.
By MM
This company advertises products that they can't really ship. I ordered something that a label was created and then never accepted for six days. I had been charged for the order. The company blamed it on USPS and said it must have been lost or stolen. I had to contact my bank to get a refund. I noticed when I ordered that there was an option for insurance on the order and now I know what. SCAM
By lh
Reasonable customer service, good beauty products.
By Rohini S.
Great prices and shipping was super quick. Customer service agent was very helpful and responsive as well. Will definitely be shopping here for all my skincare items. Highly recommend.
By Lorena
Best skincare shop, they have my favorite brands & they give great deals!
By Tim S.
Amazing site, every brand that my mom loves! Saved Mothers Day!
By Nick C.
Excellent customer service, great prices and super fast shipping. Very happy with my experience, I found everything I needed in one place!
By Louie
