Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Excess Storage is a top quality storage facility providing service to Raleigh, Knightdale, Wendell and Zebulon, North Carolina. Our facility was designed and built with security in mind. We offer conventional and climate-controlled storage units along with moving boxes and supplies.
Excess Storage (excessstoragenc.com) has 18 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
18 approved reviews, newest moderated first
I only needed a storage unit for about 2 weeks to store items donated for a yard sale benefiting the Goathouse Refuge. I was happy to find out I got a deal on my unit since I didn't even need it a whole month and it was for charity!!
By Myra Dyer M.
Response from Excess Storage· Jun 13, 2015
Thank you for your review- we try to help out the local community whenever possible!
Everyone is so nice and friendly, very helpful, your greeted with kindness and a smile when you go in to pay your storage fee. I really like that and thanks for all that you do.
By Reagan
Response from Excess Storage· Jun 13, 2015
Thank you for your review.... you're welcome!
About a year ago we moved from Tennesse to Selma, NC.I was moving back to the place where I was born and raised. Needed to be back in the area for an aging parent. We have a house full of furniture. I looked at a couple of places but didn't feel right, until I found Excess Storage in Knightdale, NC. I was looking for cleanliness, the right temperature control since NC can be quite humid, video surveillance and security. I found it all with Excess Storage at a great price per month I have two units Thanks Adam for helping to make this moving exprience a good one. Everyone in the office is great also.
By Darlene
Response from Excess Storage· Jun 13, 2015
Thank you for your review- it is a privilege to serve you with excellent customer service at an affordable rate!
Excess storage has provided me with excellent customer service.
By Latonya
Response from Excess Storage· Jun 13, 2015
Thank you for your review! We're glad that you're pleased with our customer service!
I like it. Very nice and clean.
By Antonio
Response from Excess Storage· Jun 13, 2015
Thank you for your review... it is important to us that you have a safe and clean environment to store your items!
I've had a great experience using Excess Storage in Knightdale, North Carolina. My items have been stored with them for 2 years. Excess Storage is in a great location, a safe environment and most importantly, available to me 24/7 (unlike some other places). If you need to store anything - personal or professional - you should contact Excess Storage!
By SNC
Response from Excess Storage· Jun 13, 2015
Thank you for your review! It's good to know that you are pleased with our service and that you take notice of our well-maintained facility!
Gets the job done, but have run into a few bumps along the way. If you want to pay via credit card, they charge a fee. Additionally, their online checkout is a little sketchy, and in bad need of an upgrade. The rent does keep going up. I can't help but feel it is because they have added some other new units, and perhaps they are extending that cost to their patrons. Regardless, it is still an acceptable storage unit, and beats most other places in location and accessibility to the units.
By Scott
Response from Excess Storage· May 7, 2015
Hey Scott, Thank you for choosing Excess Self Storage for your storage needs! We appreciate you taking time out to review our services as we strive to offer the best storage solutions in North Carolina. Please email me directly at [email protected] and I will help you out with your concerns about our rent increase as well as options for avoiding the processing fee for credit/debit cards. We are also launching a new online check out process that I’m sure you’ll be happy with. I want to be proactive and appropriately address your concerns while providing an outstanding service and a safe, well- maintained facility and user-friendly website. Thank you again for your review!
I have always had a great experience. The people are very helpful and nice.
By Faye
Response from Excess Storage· Jun 13, 2015
Thank you for your review.... we try our best to provide unparalleled customer service!
