examity.comReviews of examity.com

After having unexpected technical difficulties just before my exam, I was unable to take the exam due to the requirements. I proceeded to ask for my exam to be rescheduled / for a refund and nothing was given to me. The technical difficulties were completely out of my control but the customer support team would not do anything about it - extremely poor.

Broken timezone automatic update on their website Son got marked as a no show for a 1pm test. He was on the phone with them at 11:30am when he saw this but could only get a reschedule. They could not explain the problem. I found the issue when I got home and fixed as his reschedule would have been wrong as well. I was fully prepared to make this a learning lesson for my son but he was correct on this one. Despite the bad profile time, all emails and notifications showed a 1pm test time - verfied I called them when I got home to help explain to them their issue...... it took me 45min and a supervisor- it was like talking to 3 year olds trying to help "them" 30 years in IT :(

Terrible. I was having trouble getting their test plugin working and before I knew what was happening their support staff had accessed my PC and started deleting data off my pc. They cleared all my history and cookies from my google account (not just my web browser but my actual account) without asking then started disabling inbuilt windows security features. I ended up having to disconnect and kick off the support person before they made a bad situation worse. Do not use this borderline hackers software on a machine you aren't prepared to rebuild afterwards as goodness knows what the examity people are doing in the background. Poor software and support staff that are prepared to compromise your security and data without even asking first.

Dreadful experience, support is terrible staff do not listen to you the customer instead they simply seem to read a bog standard script. Again and again and again... just search for reviews or look on the google extension reviews they are all very bad. My issue is widely reported yet all I got from them was a stuck record. When I took the exam it was incredibly difficult to understand the agent who's accent was so strong and he spoke very fast. Also there are some serious issues here with security which in hind site I wish I had been more cautious. Examity appears to be a company trying to make as much money as possible while they use overseas staff (cheap labour) to try and pacify customers with awful software and support. Unbelievably bad !!!!

The proctor didn’t have a working webcam or microphone so they canceled my test and i had to pay for another test… when i paid for the other test my payment went through but it still wouldn’t reschedule my test… absolutely horrendous service they are very slow and can barely speak proper english.