it took almost a month to get here in…
it took almost a month to get here in the smells smell nothing like as they're described. They actually stink, unfortunately.
By mlarose
Sunday, November 8, 2026 · Customer reviews of US businesses
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100 reviews
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eos (evolution of smooth) creates lip care, body care, and shave products that turn everyday routines into moments of delight. Best known for our iconic lip balms and viral Vanilla Cashmere collection, eos combines craveable scents, skin-loving formulas, and thoughtfully designed products that people genuinely obsess over. Available at major retailers nationwide, including Target, Walmart, Amazon, and drugstores, eos helps make every day a little smoother.
eos (evolutionofsmooth.com) has 100 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 34 reviews with 1 star · Clear filters
it took almost a month to get here in the smells smell nothing like as they're described. They actually stink, unfortunately.
By mlarose
This order took almost a month and I m still awaiting on 3 more items. No one updated me on my orders, I had to keep calling. Never again
By Denise V.
I typically purchased my EOS products from target or Amazon. I only purchased directly from the website because it was the only place to get the holiday trio. However, the website was a complete scam, they allow you to order and then they hold your money in your order for four weeks. I will never order from this website again. Also a customer service was completely useless Automated AI canned language and refused to answer any of my questions for the last four weeks. Just go purchase it in person. Good product, horrible customer service.
By Megan R.
y'all were the worst I ordered my package and had to go off under an Instagram post in order it to ship. I ordered it on the third or the fifth or the eighth and didn't get it until the 23rd and it's still out for delivery and every time I text or emailed it just kept saying some automated message I won't order again
By anya R.
It took 19 days to get my package!!! That is the slowest shipping I have ever experienced!!! I would never order directly from eos again!
By Erica J.
It had more of a grandma floral scent and not cotton candy
By Kaitlyn N.
I need to return the items and there’s no easy process. I used the contact email 2 days ago and no response.
By Sarah
Very disappointing ordering experience. I placed my order on October 3rd, but it was not delivered until October 17th — a full 14 days later. The wait was frustrating and inconvenient, especially since I purchased these products for my small business and was depending on them arriving in a timely manner. I expected a smoother and more reliable experience from eos. Unfortunately, the delay has affected my confidence in ordering again, and I am very dissatisfied with the overall experience. I hope improvements are made to the shipping process so other customers do not have the same experience.
By Kimberly Kamini P.