Evil ControllersReviews of evilcontrollers.com

Purchased an “accessible” controller for my disabled son a year ago. After ten months the d pad stopped working. I contacted Evil and they said it was covered by warranty and send it to them for free repair. I used tracked delivery to send it to them after two weeks they sent me an email that my “ticket was closed” and I could rate their service. Well no controller has come back, and no response to my email queries. They probably sold my son’s controller to some other dupe. I would have been better off trying to fix it myself. Stay away from Evil.

I placed an order on Jan 8 for a one handed controller (I'm disabled/partially paralyzed). I paid for expedited order processing, and the whole thing the website estimated would take 4 weeks due to international shipping. On Feb 2 I hadn't received any kind of update, so reached out to customer service. This first interaction was great, they responded within 24 hours and said that the controller would ship "early next week" .. but it never did. I waited a week and half to reach out again, asking if they had a tracking number. They sent one but it just says "label created" and that status has not changed since Feb 12. It's now March 6th. I've tried to reach out about cancelling my order, but they have not returned any of my requests for support since Feb 12th. I have tried contacting them three times to process a cancellation/refund. What's worse is I am getting automated emails from sitejabber to 'review my controller' even though I've never received it. I honestly believe this company is trying to swindle me out of $282.

Don’t buy from this company many better options out there. I sent in mine for repair in December and they said they received it and now will not respond. They now will not respond they have my controller my 80 bucks I spent for repair and now I can’t even get my broken controller back from this company. I spent 250 on the damn thing and it’s broken twice I regret not going with a better company like cinch gaming save your money if thinking about going with these guys. Jacob from evil is a lying POS and now I’m out all my money with no recourse since I used a gift card my wife got me.

Spent well over $400 with them, received the controller and it was messed up. Contacted them for a refund since I was able to and they quickly convinced me to just mail it back to them and they’d fix it. Should’ve known that was a smart trick since it took the blame off them. I tracked the package and it arrived to them on April 22nd. For days I kept asking for updates and the Jacob guy kept claiming they didn’t have it even though the shipping company had it all written down when they got it, when it arrived to Evil and they even wrote that they confirmed that they received it. So a week later and the Jacob guy is still lying and saying they don’t have it even though I’m still looking at the tracking page that shows it’s still sitting at the warehouse they told me to send it to. After it’s all said and done they got to keep my money and the product itself. 100% profit rate for them. Was about to forgive the transgressions and give them another shot so asked the guy if he could give me a discount code since I had already spent close to $500 with them. Tried giving me the one they give to everyone for signing up email, (isn’t actually a discount, the products price is set higher so the “discount” they give you brings it down to what it should be, so you gained nothing) and asked if he could do even as little as 15%, just 5% more than standard since I had already spent so much with them and it was the same guy I had talked to before. But he took it upon himself to argue instead of just doing the code and making the sale. It blows my mind to think they would’ve gotten another $500 sale from me since I had two controllers in the cart and was ready to tell the discord server that I had found us a good modded controller. He would’ve sold 5-10 controllers today alone from people I sent but instead he took it personal like he was the one who screwed up before. Funny enough the 10% code they sent for signing up email just happened to not work, oh what a coincidence! Just glad the Jacob guy decided to argue and finally turn me away once and for all from Evil Controllers. Shout out to Battle Beaver controllers! Were slightly better priced but the quality of the controller is night and day compared to Evil. There’s was so cheap and came barely packaged. As soon as I opened it I felt the wave of regret for buying from them. But when I received the Battle Beaver controller I was so glad that Evil’s customer support guy Jacob showed his true ignorant colors and made me look for a different company. Thank you Jacob from Evil Controllers for showing how awful you and your company are which drove me to look elsewhere. And holy crap I’m so happy he did. Battle Beaver for life now. Not to mention their customer service person was actually kind and a pleasant person unlike the r3tard Evil hired. Really hope Jonah and Adam Coe find out how the person they hired treats their customers. Would be cool to know how much money they would’ve gained from all the people wanting to buy but turned off from how awful that Jacob guy is. Glad they hired Jacob the monkey because now I’m very happy I went to Battle Beaver instead. Lol it’s in the name I guess. Don’t know why I expected a company with “Evil” in their name to be decent people. Live and learn, glad to know I made them miss out on my $400+ and the friends I was sent out to find the best controller for. We all ordered from Beaver instead of Evil. Thanks again Jacob from Evil Controllers! You being the hateful stick in the mud drove myself and my friends to spend our money elsewhere.

There customer service is non existent I purchased a evil controller on October 10 2023 I received it 5 days later so far it was good however when I first turned the controller on when I got it I noticed that my L1 & L2 trigger functions was flipped so for example I aimed down sight with L1 & L2 did what L1 was supposed to do so basically my triggers were not doing what they were supposed to mind you I didn’t ask for this nor pay this also I payed for increase d thumb-stick tension on both sticks & only received it on the right stick so I’m out of 30$ also a few days later my controller fell of my desk and the right stick came out & I couldn’t fix it because if you do … you void the warranty so I contacted evil & they sent me a return label & I sent it back. It’s been 3-4 days since they received it & I still haven’t heard anything back at this point I’m out of $294 dollars i tried to schedule 2 appointments with them but they never called me & email support is non existent they reply once & never again honestly if i don’t hear nothing back soon I’ll dispute it and get my money back it’s currently November 6 2023

They rob me for my controller. I sent it back to them for them to fix it. It came to me broke. And they have the worst customer service ever you can’t even get in contact with them its just terrible they basically robbed me for $500 I’ve been waiting for the controller for a year just to find out they claim they sent it and never even gave me a tracking number. Worst experience ever.

Ich habe ein Controller bestellt der leider zurück geschickt wurde weil die Adresse nicht korrekt war jetzt weiss niemand wo das Paket ist es ist seit fast 2 Monaten auf dem Rückweg zu evil Controller aber von denen meldet sich keiner mehr Paypal wurde auch informiert aber Paypal ist genau so hilfreich wie Evil Controller selbst momentan fühlt es sich an als würden sie mir mein Geld abzocken . Leider fühlt sich dort Niemand in der Pflicht das auf zu klären. I ordered a controller that was unfortunately sent back because the address was incorrect, now no one knows where the package is, it has been on the way back to evil controllers for almost 2 months, but none of them have contacted us. PayPal was also informed, but PayPal is accurate as helpful as Evil Controller itself right now it feels like they are ripping my money off. Unfortunately, nobody there feels it is their duty to clarify this. Date of experience: March 10, 2023 Your review is pending.Read mor

The accessible controller didn't work out of the box. Waited a few months from the original order after paying for express shipping and 'skip the queue' Button mapping non functional - missing some of the additional buttons we ordered. The overall build quality was garbage for the price. Absolute waste of money. Company won't refund until I pay to ship it back them in the united states at my own expense. Also won't refund the skip the queue fee or the express shipping. Stay away - much better options on Etsy for accessibility.