everwash.comReviews of everwash.com

On 2 occasions the app did not work. On another occasion the app and car wash worked but did not have any soap. I drove halfway across town to wash my truck and can't. When I called customer service they offered my 3 days additional service. I was told since I did not report to them the previous problems they could not help me.

I am a person that travels south in the winter and visit the Mid-West in the summer. I had a subscription with Ever Wash and froze it in December, I still had 2 weeks remaining when I froze my subscription. I returned in July and found they had charged my method of payment in June even though I didn't arrive in town until the middle of July. I notified them in July that I was back and wanted to reinstate my subscription and nothing was said that I had already been charged since June and that the price had increased by $4 to $34 a month. I lost my 2 weeks of credit and was now being charged $4 more without my approval that I would want to continue. I called to question the charges and they basically said "too bad, we can't help you and no we won't give credit for your lose". POOR BUSINESS PRACTICE!!! HORRIBLE CUSTOMER SERVICE!!! ALL ABOUT THE $$$$ BEWARE!!!!!!!!!

Don't waste your money with these people. Pure scam.

I signed up for an EverWash unlimited car wash membership expecting convenience and quality, but my experience was disappointing from the start. The car wash location I used had an old, outdated automatic wash system. Their process for verifying memberships was surprisingly inefficient. They tracked vehicles with nothing more than a pen and paper. About half the time I had to track down an employee just to be let into the wash because no one was available at the entrance. The prewash service was inconsistent, with employees only spraying part of the vehicle before sending it through the wash, making the entire step seem pointless. After the wash, there was often another wait because the location was understaffed and there weren't enough employees to dry vehicles. On several occasions, I arrived during the posted business hours only to find no employees on site, and there didn't seem to be a consistent closing time. Before my first month was even over, I canceled my membership because the service simply did not meet my expectations. EverWash acknowledged my cancellation by email, stating they were sorry to see me go and confirming the final date I could continue using the membership since I had already paid through the end of my billing period. I never returned after that. Several months later, I noticed recurring charges from EverWash on my bank statement. Despite having canceled my membership and receiving written confirmation, they continued charging my credit card. When I contacted customer service, I explained that these were unauthorized charges and requested a refund along with the removal of my payment information from my account. Instead of refunding the money they had taken, I was told they could only offer me a free month of service. Considering I had already canceled because I was unhappy with the service and they had continued billing me for months after cancellation that offer was unacceptable. They also refused to refund the charges. Because I was working night shifts at the time, I wasn't able to immediately pursue the matter with my bank, which made the situation even more frustrating. Based on my experience, I cannot recommend EverWash. The service at the location I used was poorly managed, and the billing issue completely destroyed my trust in the company. If you sign up, keep a close eye on your bank statements and save every cancellation confirmation. I certainly won't be using EverWash or a similar subscription car wash service again.

if i could put zero stars i would..so many problems with the app and the locations to get the wash. I have wasted my time and have been given the run around multiple times..it is very frustrating so i canceled today..please do not get this wash you will just cause un eccesary anger fornyourself as well as stress.

The app stopped working properly a couple of weeks ago. I've emailed support and talked to them live from the carwash. They have to actually start the wash remotely. I emailed support again today and they actually responded with instructions on how to use the app. Their "support" is absolutely worthless. I canceled my subscription. Don't waste your time.

Terrible customer service, ai talks way to fast and hard to understand, service reps don't help, they just hang up on you. Tha app is very difficult to understand and very confusing, a foreigner must have designed it

No customer service. Broken garbage that STEALS youe money!! Do not go here if you value youe money, patience, and time. 0/0 stars