EverPresentReviews of everpresent.com

We digitized all of our old vhs tapes. It went so well. We have shared them with the entire family. The everpresent people were very nice. We highly recommend them.

I worked with EverPresent to digitize VHS tapes from my childhood. My mom was shocked to see the results and she has been sharing them with the entire family. Thank you EverPresent for bringing these back to life!

They digitized sixty VHS tapes for me with great care and detail. Excellent quality work. Too bad their delivery service is unreliable, and their business model discourages actual customer service.

Horrible excessive contact. Constant email and reminders. Creepy

I recently used **EverPresent** after my mother passed away. Overall, they did a good job restoring our items, and I appreciate the care that went into the work. While the results were not exceptional, the quality was solid and meaningful to our family during a difficult time. ## Quality of Work The restoration was handled professionally. The items were returned in good condition, and it was clear that attention was given to preserving important memories. the final product met expectations and provided comfort during a difficult time. ## Pricing and Transparency There were some additional costs that were not clearly outlined at the beginning, so I recommend asking for a full breakdown of potential charges upfront. That said, when the final amount exceeded the original estimate by over one hundred dollars, they refunded the difference to ensure the pricing was fair. I appreciated that effort to correct the overage and stand by their estimate. To avoid confusion, consider: - Requesting a detailed written estimate - Clarifying any optional services or add-ons - Confirming how overages are handled before work begins ## Shipping and Delivery Details Be very clear about where your items are being sent and where you want them returned. If instructions are not specific, materials may be shipped back to the original drop-off location rather than your preferred address. I recommend: - Confirming the return shipping address in writing - Verifying delivery details before final processing - Keeping copies of all communication Clear instructions can help prevent misunderstandings. ## Customer Service The owner of EverPresent clearly cares about his business. He personally contacted me regarding my concerns, which I respected. That responsiveness shows a commitment to customer satisfaction. ## Overall Impression EverPresent provides solid restoration services with good results. While clearer communication about costs and logistics upfront would improve the experience, they demonstrated fairness in pricing and responsiveness when concerns were raised.

Don't Do It! Had dozens of "home movies", i.e. 8m videos to convert. Took much longer than promised. Everything they did was make their jobs easier, NOT to the customer benefit. They spliced all of our films together to a few mega spools. Made their handling easier. Never told us in advance they were splicing them together. Sent us back our empty spools and 6 mega spools with multiple movies on each. 2 Spools still had the original film on them (not spliced), no way fore me to tell if they were digitized or not. Spent weeks trying to straighten it out. Tried to escalate, they would not connect me with executive level. A disappointment and frustration for over $2000 spent.

What a lousy experience. Post rough estimates on their website but then require you to send in material to get a firm quote. My project was a wedding album with multiple photos on each page -- I asked for individual scans of each image. They require you to speak with someone rather than sending you a quote by email or text. This results in back and forth and it incredibly inefficient and annoying. They gave me a quote for the wrong thing -- full page scans. More back and forth. Then the final quote came in materially higher than expected or I was willing to pay. Then they charged me a $40.00 ransom payment to return my materials after giving me a quote far outside the bounds of what was suggested. I went ahead and paid it to be done with this company so I guess they won. Wish I had read the reviews on here before I started this debacle.

I had a VHS tape copied to digital. The result was watchable, although the tape was old. My complaint is with their horrendous customer service. Communicating with my project coordinator was like having a dialog with a chatbot. I had to keep a log of all my attempts to get her on the phone, but that only happened once: when she called up front to get me to pay for the project. And, even then, it took 9 days after they received my tape to call with a quote. I sent my complaint to the Customer Service Manager and never received an acknowledgement, let alone a response.