Evernest Property ManagementReviews of evernest.co

My experience at 50 Jones under Shorenstein Properties has been very poor. I’ve seen fabricated ledgers, unexplained utility increases, and a lack of transparency about billing. When I tried to get clarity, management avoided accountability instead of providing support. Tenants deserve honesty and fair treatment, but I did not experience that here.

This is by far the worst property management company I’ve ever dealt with. My back door was broken for over a week and a half, creating a fire hazard and preventing me from using my yard. My laundry machine literally started burning, and no one ever came to check it for safety. It is still broken, and all I ever hear is “someone will call soon,” but no one ever does. My power went out for over 16 hours, and instead of treating it as an emergency, they refused to pay the emergency fee, leaving me without food, air conditioning, or Wi-Fi. Every time I ask to speak with a supervisor, my coordinator promises a call back that never happens. This has been the same excuse for weeks. They are negligent, unprofessional, and completely irresponsible. Avoid this company at all costs.

Evernest Property Management does not care about their customers. I brought Evernest on to manage a low maintenance, new construction townhome. The main reason for this was tenant placement. From the time I submitted my form on their website, I was immediately hit with a barrage of follow ups asking me when I would sign the contract. This included multiple emails a day and phone calls outside of business hours. As soon as I signed the contract, it became almost impossible to receive a response. I had to send multiple emails in succession and call my contact several times for clear next steps. I was then deferred to another person who was equally unresponsive until they connected me with an onboarding specialist. The onboarding specialist was the only person who communicated in a reasonable and timely manner. Note that up until this point, we still had not listed the property. When the property finally got listed, the photos that were uploaded to the rental platforms were of abysmal quality to the point I had to pull the original photos from the sale of the house. It took them THREE FULL MONTHS to get a tenant into the property. During this time, the Evernest team stumbled to figure out key access, leaving out crucial details on how potential leads would self show the property. Things that if I had known earlier, could have been solved in service to getting the property leased. When my onboarding specialist went on vacation, I was given an out of office contact that was also on vacation. I had to get creative and reach out to their director of leasing for my region. We spoke for about five minutes as she tried to re-assure me that they would take care of. I then received a call from her direct report who told me that I did not need to keep working with them. This demonstrated clear as can be that Evernest would rather lose a customer than solve a problem. The landlords are supposed to be the customer. As of today, I was introduced to my new property manager point of contact a little over a week ago. This person has not responded to a single email, called me at all, or acknowledged that we would be working together. I am currently in a critical situation where coordination with my tenant is incredibly important, as there is some work that needs to be done on the building. It has been nearly impossible to get transparency or responses from Evernest to do this. Avoid this company at all costs.

Absolutely terrible experience. Evernest placed non-paying tenants in my property and failed to evict them on time, resulting in a full year with zero rent collected. They don’t follow up, drag out every step — clean-outs, inspections, quotes — and I’ve had to constantly chase them just to get basic updates. Every promise they make is broken, and their delays have cost me thousands of dollars. Avoid this company at all costs if you value your property and peace of mind.

HORRIBLE company. Impossible to get in touch with, rude to owners and renters alike, does not communicate at all, and frankly just doesn't do their job. The cream on top for me? I enrolled in a flat bill program, Evernest cancelled my servcie with my gas comopany early, so I was pro-rated charged $900.00!!!!!!!!! because they cancelled early. And good luck getting a credit back after that, it took them A MONTH AND A HALF to tell me the credit was denied, because of a move-in date I had listed on my application 12 month's prior, and that they did not notify me about at all. If you see a listing with this company, STAY AWAY.

Living at Mode 39 (managed by Bradbury Properties & Zendoor) has been a health hazard masquerading as modern luxury. My bedroom floor has been infested with mold, black, wet, and festering beneath the carpet and subfloor, despite months of reporting symptoms and smell. The mold was caused from years of not having a glass shower door on the master shower. The company finally admitted it after I had to push, photograph, and practically beg. Now they have agreed to replacing the floors… but they had the audacity to try charging me for moving my own bed so they could fix their own mold problem. Their mold. My dime. I have pictures, receipts, and proof. This isn’t just neglect—it’s blatant disregard for tenant safety and Arizona landlord-tenant law (A.R.S. § 33-1324). Zendoor has been non responsive, offered zero relocation support, and has yet to test the rest of my unit for air quality or cross-contamination. I have no idea if my clothes, mattress, or lungs are safe. However there was Black Mold found in my blood when I was tested at the Drs. If you’re considering moving in here, DON’T. Attached: photos of the damage, communications, and the room I am expected to sleep in. Tenants of AZ, protect yourself.

This company is a total nightmare, and if you are a landlord, run like hell. They never onboarded me because they either fired the person or she quit. They told me everything would be good and the person they assigned was worse than having nobody. Still, I was never onboarded. She was rude and completely unresponsive. They promise the world in their sales pitch, then the nightmare begins. Their "marketing" team is a clown show too. They were allegedly getting no traffic and urged me to drop the price. I marketed myself and started to get traffic. I had a potential tenant apply that was rejected and they had no record of it. Now lets get to the really fun part -their outrageous expenses. They will double bill you, completely overbill you with no explanation. I disputed several charges and the team never responded. One example was I needed a refrigerator. They sent me an inflated quote for a fridge that cost like $1200 with no details (make, model, etc) and charged me $95 for the quote. I still to this day have gotten zero response on my disputed charges. They are threatening to send me to collections. All approved work was paid for in advance. This is a criminal empire, do not use them under any circumstances. Zero stars wasn't an option.

This company can care less about your needs or the property you are renting! They wouldn't allow me to enter the property again after paying the full amount until the actual move in date. Once I received the key the very first day I walked into a flooded bathroom ceiling hanging and black mold!!! It's been almost a year and they have yet to fix the problem! My child's lead levels have went up and no one seems to care!! They send the cheapest companies out to do poor repairs only to have to have it redone within 2-3 months. This is the 2nd property I've rented through this company and both have black mold! No one speaks good English and they are horrible at communicating! Overall this company is disgusting