Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
110 reviews
EverLightenSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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EverLighten (everlighten.com) has 110 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
110 approved reviews, newest moderated first
I have ordered from them multiple times. They are professional, timely, and communicative. Their products are very high quality. I HIGHLY recommend. Make sure to take pictures and get samples made when you first start. It is worth the investment and helps keep everyone on the same page.
By Ann H.
I am a returning customer, and the first experience was great. However, this second time I went to pay, and I thought the transaction was done but apparently, I was on the wrong screen, and the payment hadn't gone through. The Everlighten staff acted as if I was trying to cheat them and refused to let me fix the issue and wasted weeks of work for me and their staff by canceling my order completely. Why would a returning customer purposely not pay the initial $120. Don't let them waste your time like they did mine, there are too many other options out there for vendors.
By Repeat C.
Response from EverLighten· Aug 29, 2025
Dear Dana, Thank you for sharing your feedback. We’d like to take a moment to clarify the circumstances of this project. Our design team invested significant time finalizing your design at no cost while awaiting your sample order placement to begin sample production. When our designer followed up regarding payment, you explicitly told our designer you had made the payment. However, our system showed no record of payment. To help locate it, our designer requested proof. The screenshot you provided, however, was of the payment request page — something that should be very clear, as the pay button is prominently displayed. Furthermore, the version of the screenshot you shared with our designer omitted the pay button. Trust is central to how we work with our customers. Given this fundamental discrepancy, we made the difficult decision to discontinue the project before it became a formal order. We regret that we could not move forward and wish you the very best. Sincerely, The EverLighten Customer Care Team
The EverLighten team are great to work with! Michael and his team are very skilled. The turnaround time for sock samples is very quick and the socks are high quality!
By Laura
We had high hopes for this company after reading some of the recent reviews but were extremely let down by the lack of response after 3+ weeks of communication. We requested a phone call to go over details and they disappeared. The last email we received from them was July 1st, it is now July 14th.
By Kendra G.
If I could give 1 star, I would. Went through the process designing a plushie and requested 3 units in a sample. The order arrived but only 1 unit. I sent a kind message asking them to ship the other two, and they obliged. Then things went awry. The second shipment was lost as the postal code of the address had changed between the two shipments. I provided the updated postal code and Everlighten CS told me I’d need to pay $200 to get the package delivered. When I questioned them on this, I was told to “pick it up myself”, and they no longer wanted my business.
By Ashley
Response from EverLighten· Jan 3, 2025
Hi Ashley, The postal code you provided was wrong, which has caused FedEx to be unable to deliver your package. Given that FedEx charges a significant fee of $200 to change the address, we recommend that you pick up the package from their warehouse which is not far from your place. We have been extremely accommodating and patient throughout the whole process. The process involved several rounds of artwork adjustments and multiple changes to the physical samples, taking about two months to ensure everything met your expectations. Considering the extensive efforts and patience we demonstrated to meet your needs, it's disheartening to hear you describe our service as a scam. This accusation is quite hurtful to us.
Michael at Everlighten has changed my family's life. Some might think that this may sound a bit cheesy, but he has not only been an incredible partner, but an inspiring supporter throughout our entire partnership. From the moment I began working with him his communication was prompt and thorough, my golden samples were basically FLAWLESS, and having just received my first production order I'm literally on the verge of tears with gratitude. I will NEVER work with someone other than Michael. If you're looking for a partner that be honest and kind, look no further!
By Amanda B.
It's been two weeks since I sent my quote request and they said they'd get back to me in 24 hours. Nothing has been heard yet. I sent multiple emails but nothing yet. I've checked my emails daily and my junk folder, but I have yet to receive anything. Plus the phone number is invalid, so I'm not sure what's going on.
By Les
We had some extremely *precise* requirements for our plushies. They needed to be shaped in a specific way, with very particular fabric colors. Everlighten was willing to sell us a fabric book we could use for reference so there would be no miscommunication. They also were *extremely patient* as we went through 6 different prototypes until they got the shape and feel of the plushie *just right*! We are extremely satisfied with the result!
By Scion
