Everest Horology ProductsReviews of everestbands.com

Everest do not keep their promise and fail to operate with integrity. AVOID. I have been happy with Rubber B for my non-metal replacement straps. Rubber B do not offer a green to match my green "Starbucks", so I approached Everest. Colour match was obviously critical so I queried this, in advance, and received this reply: "The 126610LV is a beautiful watch! . . . we designed our green rubber strap to be as close a match to Starbucks' green as possible." So I ordered. It would be difficult for the actual colours to be many shades further apart. Everest accepted my complaint; apologised; and agreed a full refund. They refunded all my purchase costs but refuse to pay my return postage, so I am out-of-pocket for trusting their commitment. Obviously, I would never have bought without their colour match assurance. Also, be aware that the Everest communication is almost all AI and auto-generated, resulting in multiple identical eMails. Massive time waste. Even now, after far too many eMails, I still do not have a name to contact directly and personally. This is the worst level of customer car, coupled with untruthful product claims. I say again: AVOID.

Very disappointing experience with Everest Bands. My order was placed early July and was never delivered. After weeks of delays and repeated follow-ups, I requested a full refund and I have still received neither a refund nor an appropriate response. The lack of resolution and now the lack of response from customer service is unacceptable. To avoid!

This company does not honour its return policy, they have horrendous customer service. Do not order from this store, there are alternatives out there with better reputation

Never received the way overpriced watch band that I paid for. Got stuck with USPS in awaiting shipment. All customer support is auto generated email responses and no help. Virtually no real customer support or care. Avoid and pass on this company all together.

I would not recommend purchasing from Everest Horology Products. The ordering and delivery process was quick, with the item arriving in the UK within approximately 24 hours. However, when I needed to return the item, the experience became frustrating. Despite the product being delivered quickly to a UK address, I was informed that any return must be shipped at my own expense to Texas, USA. This was unexpected and significantly increases the cost and inconvenience of making a return. I have received no satisfactory explanation as to why a UK return address cannot be provided, particularly when the product appears to be distributed through a network capable of next-day delivery within the UK. Customer service responses have simply repeated the return instructions rather than addressing the concerns raised. As a result, what should have been a straightforward return process has become unnecessarily complicated and expensive. Based on my experience, I would not purchase from this company again.

Charged me full shipping to uk despite posting adverts saying orders over $100 free shipped. I sent them their own ad, they changed it next day to US only then denied the offer ever stood. Awful customer service. Shame as I’d bought 3 straps from them previously but they don’t recognise loyalty or care if you go back.

I ordered 2 different Deployant Buckels for Rolex - never got what I ordered - I dont think they have what they advertise!!!!!!!!!!

Rolex strap cheapens up the watch... TERRIBLE RETURN POLICY... TOTAL SCAM! YOU CAN'T MOUNT IT TO SEE HOW IT FITS AND THEN GET A FULL REFUND. IT'S THEN CONSIDERED USED! Thank you for reaching out to Everest, we are happy to help with a return or exchange. Please read our policy below: We will accept return requests for eligible products in unused condition within 14 days of the customer's receipt of goods. We will accept exchange requests for eligible products within 30 days of the customer's receipt of goods. Goods should be in new, unused condition. Unused condition refers to any product that has NOT been damaged, mounted, worn, bent, torn, altered or stained. Please do not mount, wear, or otherwise use any product if you intend on returning or exchanging it. All eligible returns seeking a monetary refund will incur a label and restocking fee of $20 which will be deducted from the return amount. Eligible exchanges are free and will not incur a restocking fee. Please note, the original shipping charges incurred at the time of purchase are non-refundable. Eligible return requests made between 14 and 30 days (not to exceed 30 days) after customer receipt of goods may qualify for a refund in the form of store credit only. You can find our full return and exchange policy on our website here. Depending on your location, there are different portals in which to initiate your return or exchange. Please see below: How can I return or exchange my order? If you need help with a return or exchange you can find our policy and portal here for US orders: Returns/Exchanges If you need help with a return or exchange you can find our policy and portal here for UK orders: Returns/Exchanges If you need help with a return or exchange you can find our policy and portal here for EU Orders: Returns/Exchanges Wenn Sie Hilfe bei einer Rückgabe oder einem Umtausch benötigen, finden Sie hier unsere Richtlinie und unser Portal: Rückgabe/Umtausch