Good warranty process
Had to request a replacement head torch under warranty. The process was quick and easy. Received a replacement within a week.
By alex S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
75 reviews
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Black Diamond Equipment is a manufacturer of equipment for climbing, skiing and mountain sports, based in Utah, United States.
Black Diamond Equipment (eu.blackdiamondequipment.com) has 75 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
75 approved reviews, newest moderated first
Had to request a replacement head torch under warranty. The process was quick and easy. Received a replacement within a week.
By alex S.
Achtung... Rücksendungen sind selbst zu zahlen inkl. Versicherung und gehen nach Holland! Das wird rasch sehr teuer. Während des Bestellprozesses wird man zu keinem Zeitpunkt darauf hingewiesen. Absolute Frechheit!
By J.
Rücksendungen sind selbst zu zahlen und das auch noch nach Holland. Ich musste einen zu grossen hoodie zurückgeben und berappte dafür schlappe 18 Euro als Paket.
By Matthias P.