Educational Testing ServiceReviews of ets.org

Do not send paper copy as requested. After two year you cannot ask for a copy of your scores. They try everything to make you pay again. If you lost your digital copy they will NOT send it back !!! Do not trust this company !

DO NOT TAKE THIS EXAM, DO NOT GIVE ETS ANY MORE MONEY. Look for other options, and if it is absolutely necessary for you to take the TOEFL, go to a certified center to do it. Don’t let them profit from your need and your dreams of studying or working in English-speaking countries, this is a scam. I paid for the exam to take it at home. When I was on the third question, a message appeared from the ETS Security Browser saying that a program called “asmonitor” had opened on my computer and was not allowed. Basically, it was the monitor software on my ASUS computer. The proctor told me to go to Task Manager and close it. I had a hard time understanding her because her English wasn’t good, and she was also very rude. I got really nervous. Eventually, I did what she asked and got back into the exam. We went through the whole check-in process again, and she finally allowed me to return to the exam questions. I clicked “Start the exam,” it started loading, and then the proctor said it wasn’t loading properly. She ended the session and told me to call ETS because she couldn’t help me. I immediately tried to contact ETS, and they just kept transferring me from one department to another. Two hours later, I received an email saying my exam was canceled because a program had opened on my computer, and that was it. They didn’t refund my money nor did they allow me to reschedule the exam. How was it my fault if the proctor said we could go back into the exam? Their software never worked. It wasn’t my fault, my laptop is new, an ASUS ROG Zephyrus M16 x64, so I’m sure it wasn’t my computer or internet. While trying to find answers, I came across posts on Reddit where many people described experiences just like mine. So I came here to tell you to please look for other ways to prove your language proficiency and not let ETS profit from your need or your dreams.

Sad I have to give this company 1 star. They are worth zero stars in my book. On their website, they claimed to sell me a second practice test different from the free one that comes with the purchase of the actual test, but instead sold me the same practice test as the free one that comes in the bundle when you purchase a praxis exam. I continued to call for support thinking the link was broken. First I was told that the tests are similar but different. I went through the test again, but found absolutely no difference! Both tests were the exact same, so I thought the link was broken and called back. The second person (sounded exactly like the first) told me that they are the exact same tests. The website claims that they have different versions tests, which was what I thought I was purchasing. Why would I pay an extra $25 for the same practice test? Especially when I have not maxed my 10 takes. If they have two forms for the test, why wouldn't they care to help me by giving me access to the second form that I paid for? It makes no sense. The third time I called the person claimed, that people are paying for an additional 10 attempts to the practice test. Why would I or anyone want to take the same test 20 times? I only needed to take the first test twice to get what I needed from it, and was hoping to access another practice test to learn something new, which is why I purchased a second form. Every time I called I asked to talk with a supervisor because the person helping me would cut me off and not listen to the problem that I was trying to explain. This company should be seriously reviewed by the Federal Trade Commission as well as all Local Consumer Protective Offices. Please report to both if you have shared a similar experience!

There are other tests like Cambridge ESOL and IELTS that offer the same service for a better fee. ETS will constantly try to take as much money as possible from you. ETS claims to be a non profit company based in the USA yet in there public tax returns they pay their CEO millions of dollars a year and offer their employees private jet flights. There have be numoures claims that ETS is abusing the non profit title to swindle money from people without paying the same tax for profit company are required to.

Worst customer service ever. I waited an entire month for them to send my scores to my college, only to find out they never did. When I called for help, they insisted I pay a $25 fee, claiming I hadn't added my college before the exam—even though I clearly did when I registered. The only reason I took this test was for that specific college. It’s a complete scam. You're better off paying for the IELTS—their customer service and exam process are much better. Save your money and avoid this test. Total ripoff!

My TOEFL test was abruptly ended and a window said "User session expired". I was in the Listening section. After that, I made many attempts to restart the test to no avail. I hit up the customer chat and they asked me to email toefl@ets. I've not heard back from them 2 hours after my test ended. This company is a huge scam preying on asian students' desire to receive a western education. If you studied in an English-speaking university and received your classes in English, you should not be required to take a test like this and be insulted! ETS IS A SCAM. I'll say it again. DO NOT GIVE MONEY TO ETS. Work with your graduate admissions team to request a waiver for TOEFL by making valid points about your proficiency in English.

Assistance is terrible!!! I explained now 5 times the problem and they answer always the same.

There were technical problems at the checkin and the proctor terminated the test after 45 min of attempting to solve the connection problem. The proctor recommended I send an email to ETS and they’ll provide a solution, they didn’t. They told me to wait 48 hours and then sent an email saying my test will not be rescheduled nor refunded. Risking my grad schools admission big big time! I can’t afford paying for another test, so basically ETS cost me a year of my life.