ETO DoorsReviews of etodoors.com

I rarely leave negative reviews, but this experience with ETO Doors warrants it. We purchased what were represented to us as stain-grade, solid white oak doors. What we received was the exact opposite. Every single door had visible glue contamination throughout the panels, making them completely unsuitable for stain grade finishing. After extensive effort sanding, conditioning, re-sanding, and re-staining, it became clear these doors were not capable of achieving a proper stain finish. Because of this, we were forced at the last minute to pivot to painting all of the doors just to meet a client’s grand opening deadline. This resulted in thousands of dollars in additional labor and materials, not to mention significant stress and disruption to the project timeline. On top of the quality issues: The order was delayed by approximately 4 weeks We were forced to pay $1,600 in expedited shipping due to their delays. A representative stated they would help cover a portion of that cost, this has never been honored Communication was equally unacceptable: I have over 40 calls into this company Repeated promises of callbacks that never happened Multiple instances of being told “the owner is out to lunch” followed by no follow-up whatsoever The only resolution offered after months of back and forth was an $800 refund, while refusing to address the issues, despite prior verbal commitments. The doors were also not as represented structurally, with lower-quality core construction than what was communicated during the sales process. Overall: Poor product and manufacturing quality Misrepresentation of materials Missed deadlines Broken promises Extremely poor communication This has been one of the most frustrating vendor experiences I’ve had. I would strongly caution anyone considering ETO Doors, especially if you require true stain grade product or reliable timelines. Unfortunately we are forced to take legal action.

The doors themselves are beautiful but we placed our order in June 2025. Received most of the doors in January 2026 but we are still missing 4 doors from the order. There has been no communication and we have no idea when/if we will see the remaining 4 doors that were ordered. Be aware that although you are dealing with a company in California, the doors are made and shipped from China causing serious delays. They are completely none communicative now. No answers on where our doors are or if/when we will be getting them.

The worst experience ever!! STAY AWAY. I ordered 25 doors and almost half arrived with deep gouges dents and were separated by ONE PIECE OF CELLOPHANE. Customer service is horrible and they refuse to stand behind their product. They have jacked me around for months and still no resolution. THE ABSOLUTE WORST COMPANY EVER And these positive reviews are so obviously bogus its laughable! Go to pissed consumer and BBB and read real reviews

Unethical company that scams customers.

The owner of this company doesn't care if he goes out of business for shady business practices so buyer beware. I ordered a door that arrived defective and they refused a discount.

Updated from May 11: Still no resolution 2 weeks later. Lorena the claims manager is blaming her customer. It's clear that the veneer is defective on one of the 3 doors. She said we sanded the door. Even tho we were told to, we didn't. She said it was exposed to moisture. If that's true, why wouldn't the other two doors have the same problem? They were handled in the exact same way. Lorena is just doing what claims managers do—denying claims. And she's rude and accusatory about it. Two of the three we purchased at the same time were good. The 3rd had inconsistent grain in the veneer. It didn't accept the stain and looks pretty bad. ETO had us submit a warranty claim. Will update the review after we receive their response. But I would steer away from these doors if you want to avoid construction delays and hassles when you try to fix the issue. Coupled with the delivery and attitude problems, I would not recommend this company. There are other options.