Ethan AllenReviews of ethanallen.com

Have spent the last 9 months trying to get Ethan Allen to replace 6 dining room chairs ($800 per chair) which were delivered with the wrong color finish. Their only offer was to refinish them. After refinishing them they are still brown, not grey and refinish job is substandard (original color showing through in many places). Our entire furniture order exceeded $50,000.00. This is not the company your parents and grandparents used!!!

I’ve been a 25-year consumer of Ethan Allen furniture. Since Covid, I’ve purchased almost $25,000 worth of furniture. This January I made a smaller purchase of a bench, two stools and a bed. After the purchase, the sales person directed me to nightstands projected for floor sample, as the line was being discontinued. Two weeks later, the nightstands were now floor samples with a 35% markdown. I agreed to purchase them that Friday. That weekend I noticed they were on sale for 20% off. I also recalled seeing a strange price on a dresser in the same line in the showroom with a very low price. I rushed to the showroom that Monday, and—to my surprise—the dresser showed the following floor sample sale markdowns: Dresser: original price: $3,100; sale price $2,480, floor sample price: $1,200. Contrarily, the nightstands just had the floor sample sale price: $899 and sold. The nightstands original price was $1,400 each and the sale price was $1,120. I asked the salesperson to come see the discrepancy and explain the difference in sale pricing of the two items in the same line. I said you gave a 35% discount on something that’s already 20% off; so, in actuality I’m only getting 15% off with an as-is, no-guarantee clause. They told me they only discount the original price, but in front of me was a product discounted 60% from the original price and 50% from the sale price. This severely conflicted their stated policy. An in-store manager made a call and turned to me and said the dresser price was a mistake. Immediately, I declined to purchase the nightstands. I had lost trust. They made no overture to sooth my distrust. I felt insulted and called corporate customer service. To their credit, they were highly professional. They told me the local director would call within 48 hours. I waited,, and when the 48 hours was coming to a close, I called customer service. They called the director, and I received the most disrespectful and condescending reply. When I answered the phone, she asked what can I help you with. I said did you not just speak with customer service. She began to say, “I don’t know what you want.” We honored our price for the dresser and we’re not about to make another mistake discounting the nightstands further.” Confused, I asked who did you honor the dresser for? I wanted nightstands and I canceled that order because I lost trust in the organization. “Well I don’t know what you want,” she said. What I want is for you to understand that your mistake has consequences which damaged my trust. She didn’t get what I was trying to convey. She was bent on justifying her mistake. So I asked if there was a higher representative I could speak to. She said I can’t give out numbers, but I’ll have them call you. This person appeared young and out of her depth as a supervisor. The exchange appeared combative instead of understanding. When the VP of operations called, I could detect a vast difference in professionalism and communication. I told her of my experiences in the store and with the director. Her solution was for me to visit other Ethan Allen stores in the area. This further unsettled me, so I asked to speak to the next higher VP of the region. He called and seemed to understand my position and why I decided after 25 years of purchasing history to end my relationship with Ethan Allen. I told him that before I spoke to the district representative I was still redeemable as a customer. But after that exchange, I had no choice but cut ties with Ethan Allen. I felt so disrespected. It felt as if the district representative was assuming I was there to hustle a deal. As I mentioned, my history did not suggest I was anything but a loyal, paying customer. I never took credit; I paid cash. I realized trust and value are absent in this relationship; so I, my family and friends can never shop there. What happened to Ethan Allen?

I have had ongoing issues with my kitchen table top. The paint began chipping within a year of purchase. I initially had unacceptable responses regarding the warranty and fixing the issue. Today, Alisha Kline from Maiden, NC called to tell me that they would be replacing the tabletop at no charge. This is the type of customer service I expect from a furniture company like Ethan Allen. A big kudos to Alisha Cline. Judy Brown

The furniture only lasted 16 months before it started turning colors. I purchased 2 over priced sofas and after 16 months the leather started fading. They refused to Replace the cushions. Now I’m out of $16000. Don’t shop here. They do not care about their customers!

I needed a new dining room table and wanted a quality piece that I could have for a long while. I have inherited a few EA pieces of the years and they were great. I chose the Livingston Dining Table which I knew would take a while since it's made to order. A couple of months later, the table was delivered seamlessly. I noticed the next day that the tabletop's veneer had some lighter spots. It was noticeable, but not too bad and I just thought I was being particular. About a week later I noticed what looked like scratches on the surface. We hadn't used the table yet, so it didn't make sense. Upon closer inspection it was clear that these weren't scratches; the veneer was cracking from the underside. I contacted EA and they got back to me right away and asked for photos which I sent along. They told me that they would likely send someone out to look at it or just replace the top. Then they told me that it looked like water damage. Ok, but we haven't had a flood, or ceiling leak, nor placed anything with moisture or heat even on the table. In fact, we weren't using the table because the veneer's cracks were spreading. The wood had a clear break in it along the side and was likely causing the crack. We reached out again and they just ghosted us. Never again. And, I have a friend who swears by EA and that's who his interior designer uses. Or used to. I told him what happened and showed him the damage, and said they just left us out to dry, $3k poorer, and with a table that is going to just pop the veneer in a matter of months. They don't stand behind their products.

I had a delivery done about a couple weeks ago and the same delivery team came to my house a few months ago as well. The driver stunk really bad of marijuana. The first time he came to my house my wife was there, this time I was there and witnessed it myself. I didn’t get his name and his truck had no logos on it but I did manage to get his plates. It was AZ8779. I will also be filing this with the police.

We paid for 4600 dollars for sofa bed. But it is broken for only three times uses. They don’t have any warranty. They said replace the inner mattress is 300 dollars. But it doesn’t come with warranty. The quality is poor.

I went into Ethan Allen early this year. Probably February 2023.I went there because I thought they were one of the best companies to get quality furniture. I was looking for a genuine leather sectional. I picked out a somewhat rustic looking beautiful leather, with graining and an aged look to blend with my old Florida style design. I have done design work for at least 40 years. I know what I want and how to achieve the look. The sectional came in a couple of weeks ago, and when it was unwrapped, it was a total different leather than what I picked out. I paid over $10000.00 for this one piece of furniture. Not what I have ever paid for a sofa. My husband was not with me when I ordered it and picked out the leather. I knew he would like it though, since it had a distressed look. It was definitely not to be a smooth piece of leather. The leather that came on the sectional is all the same, as though they took a stamp to it. Looks like printed leather. We took a cushion to the store in Citrus Park Florida and put the sample next to it. Totally different look and especially feel. Beautiful sample, but not what came in. The store manager came out. First I will say that I responded to a Goggle survey and when that got reported to Ethan Allen, they sent me a survey. Wjhen I gave them a "F" on everything, the store manager called me and said she wanted to make me happy. They were going to send the sales person I dealt with out to my house. I went to the store instead with my husband, taking a cushion with me. She and the store manager kep trying to tell me that the sample was not stretched and that's why it looks different. I just didn't buy that. It was just not the same leather that the factory used. The factory is the problem here, but the manager should have just acknowledged that they made a mistake and ordered the company to pick up the sofa and remake it. But no, her policy was to abruptly tell me that I was basically stuck with it. The sales person I ordered through tried to tell my husband and I for about two hours that it was because the sample is not stretched versus the sofa is. There is no way stretching leather is going to change the look and feel of it. The store manager threw her under the bus and never came back to reach any amicable decision for us. After reading the reviews about Ethan Allen, I don't know how they stay in business. Warn your friends and family in the future.