Baxters Journey
I had a wonderful experience working with Kelly and the Eterneva team. I have had a lot of dogs in my life but Baxter was my princess and the diamond came out beautifully.
By Nick J. Z.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
240 reviews
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Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Eterneva (eterneva.com) has 240 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
240 approved reviews, newest moderated first
I had a wonderful experience working with Kelly and the Eterneva team. I have had a lot of dogs in my life but Baxter was my princess and the diamond came out beautifully.
By Nick J. Z.
This process does require a significant amount of patience. In the beginning we were so pleased by how much they seemed to truly care about us. We were contacted immediately after purchasing our welcome kit. They requested photos and wanted to hear about our pet. We felt very taken care of. After that we went months without an update. This became the new norm. I had also posted on instagram and used “her” and “she” references my female pet and Eterneva replied with “him”. A small detail, but still made me sad that they didn’t get the gender correct despite it being blatantly obvious in the post. However, the end result is absolutely stunning. The diamond is gorgeous. It’s such a beautiful way to keep a loved one with you, and we plan to use Eterneva again with our other pets.
By Molly
Response from Eterneva· Jul 15, 2024
Hi Molly, We are deeply grateful for you sharing your experience with us. Your patience and understanding are invaluable as we strive to provide heartfelt support throughout this significant journey of honoring your beloved pet. We sincerely apologize for any delays in updates and the oversight with the gender reference. Please know that these instances do not reflect the level of care and dedication we hold for each loved one under our care. Your feedback is incredibly valuable to us as we continuously refine our processes and ensure every interaction is handled with the utmost care. Most importantly, we're thrilled to hear that the end result – your stunning diamond – has brought you comfort and a lasting connection to your loved one. It's incredibly meaningful to us that we could create such a special tribute for your pet. Your trust in us to keep your loved one close is something we deeply cherish and hold in high regard. At Eterneva, we are committed to exceeding your expectations and ensuring that every step of this journey is met with care and respect. Thank you for choosing us to honor your beloved pet, and please know that we are here for you whenever you need us! With love & heartfelt gratitude, Hailey Head of Customer Care
We wanted to memorialize our beloved Mother/Grandma for our daughter who was very close to her. We chose Eterneva based on several reviews and research on the other companies that provide this service. The people at Eterneva are wonderful! They are so reverent and respectful. They were available and responsive every step of the way. I highly recommend them!
By Yvonne H.
Through each step, each person kept me updated, listen to my story, and was so kind and respectful through the entire process. Thank you so much!
By Chrissy
Eterneva was full of communication, compassion, and genuine heart taking care of my precious pup. I felt so involved! It was a very cathartic process.
By Laura
Kelly was beyond helpful. She went above and beyond to personally deliver my daughter's diamonds to me while I was attending a conference in Austin. Thank you!
By Kevin
My husband Mark passed in February 2023 after a long illness and we knew our time together was waning after we celebrated our 24th wedding anniversary. Jewelry was always his way of showing me his love and I have many beautiful pieces including our wedding rings. I was thrilled to discover Eterneva so that I could honor him with this eternal gift to me. The process was thoughtful and resulted in an exquisite black diamond that will be set between the diamonds from our wedding rings. I highly recommend this experience for anyone who desires a family heirloom to keep a dearly beloved's spirit close. My thanks to the team for their careful consideration of my manifestation of my husband's life and love.
By Jen O.
My baby girl in a diamond is amazing - she’s always with me and the unique setting I had created is just perfect. Only reason for a 4 star is that there was a lot of turnover during the early stages and it was hard to get an update in the beginning due to that.
By Annie
Response from Eterneva· May 2, 2024
Hey Annie! Thank you so much for your honest review! ❤️ We care deeply about delivering a great experience for our families so we apologize that some of our team member changes impacted the start of your journey! We felt that as well which inspired us to move to families getting a whole dedicated Care Team vs just a single Journey Guide. We're so glad to hear you had a beautiful outcome and are loving your baby girl's final diamond and setting! Thank you for entrusting us with your precious Zoe - you both with always be Eterneva Family xx