Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
447 reviews
Etana CustodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
447 approved reviews, newest moderated first
After a month of submitting all the required documents I was still waiting for the verification process to come to an end. I contacted support and I am glad to say that their response was fast and positive, my account was verified within the day.
By Viviana
Response from Etana Custody· Apr 20, 2021
Hello Viviana, Thank you for your feedback! ^JN
After I submitted a support request my account application was upgraded and a few days later it was approved. Thank you!
By Sam K.
Response from Etana Custody· Apr 20, 2021
Hello Sam, We appreciate your honest review! ^JN
Ya just took way too long to get my account approved for funding and I’m still waiting. My ticket is 183144 could I get some help with this? It would be greatly appreciated.
By Aidan M.
Response from Etana Custody· Apr 20, 2021
Hello Aidan, A support specialist will reach out shortly via ticket ID mentioned above. Thank you for your patience!
Can't get the application to load with any browser. Tried for days!
By Richard S.
Response from Etana Custody· Apr 20, 2021
Hello Richard, Apologies for the trouble. I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can look into your case. Thank you! ^JN
Submitted my application 3 weeks ago and nothing has been updated ever since.
By hfhifhci
Response from Etana Custody· Apr 19, 2021
Hello, I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can look into your case. Thank you! ^JN
I only started to apply because of the connection with Kraken as an option to fund, but after going through a process of identifying that's seems way more than any government job I have worked for, I stopped in the middle of the application and decided to look up reviews to see if this whole process would be worth it. Nah, changed my mind.
By LJ
Response from Etana Custody· Apr 19, 2021
Hello LJ, Thank you for your feedback. Etana's services remain available should you wish to re-apply in the future. ^JN
a bit of a wait, when I contacted Etana customer service it went quick and smooth. after that so far so good!
By Gerald
Response from Etana Custody· Apr 19, 2021
Hello Gerald, Thank you for your review!
I applied for an account two months ago and the status still says that they are reviewing my information.
By Robert G.
Response from Etana Custody· Apr 19, 2021
Hello Robert, I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can look into your case. Thank you for your patience! ^JN
