Estée LauderReviews of esteelauder.com

Parcel never arrived I have had to repeatedly chase the courier and Estée Lauder to resolve asked for a replacement order to be sent which was agreed asked for delivery to be upgraded as now waiting nearly two weeks for order was told this isn’t an option and they have done all they can will not be ordering from here again customer service is poor expects customer to do all the chasing and wait endlessly for parcel

I’ve been a loyal Estée Lauder customer for many years, but my recent experience has left me deeply disappointed and unlikely to order directly from the brand again. I placed an order worth nearly £200 on 13th October, expecting the usual high standard of service Estée Lauder is known for. The parcel was handed to Evri on the 16th, and by the 21st, there had been no delivery attempt, no communication, and no updates. When I finally contacted customer service, I received different replies from multiple agents, each giving inconsistent information. Eventually, I discovered through Evri’s own tracking that Estée Lauder had requested the parcel be returned, yet nobody had informed me. Instead of proactively resolving the issue, I was told my parcel was “lost,” and it took multiple emails just to secure a refund. Even that refund is said to take another 3–7 working days, which means waiting even longer for money I paid nearly two weeks ago. For a premium brand, this is completely unacceptable. There was no sense of urgency, no ownership, and no goodwill gesture for the time and frustration caused. In contrast, I ordered from another beauty brand (Elemis) at 8 pm one evening, and Royal Mail delivered it the next morning — the kind of service I had expected from Estée Lauder. I’m disappointed not only by the failed delivery but also by the poor communication and lack of accountability throughout the process. Sadly, this experience has made me lose confidence in ordering directly from Estée Lauder in the future.

Ajándéknak rendeltem 2 db arckrémet online, a díszcsomagolás kóddal, amit elfogadott a weboldal, mert születésnapra szerettem volna átadni. A rendelés leadásakor hozzáadta a kosaramhoz a díszcsomagolást. Az email visszaigazolásban egy sorban oldalt kiírták, hogy mégse lesz becsomagolva. Amit természetesen akkor vettem észre, amikor megérkezett a rendelésem. Felhívtam az ügyfélszolgálatot a hölgy közölte velem, hogy sajnálják, az IT csapat próbálkozik ezzel és a funkcióval, hiába érthető el és használható, nem kaphatom meg. Majd két alkalommal is kinyomta a telefonomat, amikor valamilyen segítséget kértem. Hiszen akkor inkább bementem volna egy boltba és ott megkapom a csomagolást is hozzá. Ilyen elutasító hozzáállást nem gondoltam volna egy ilyen színvonalú boltban. Biztosan nem vásárolok többet. Van hova fejlődni. Nagy csalódás volt.

Ordered a perfume and lipgloss stick. Box arrived. No tape to secure it from being opened. Box was bent where the tab was inserted. Lip gloss not in box or my order slip. Who ships $160 box with no tape. Only way to contact customer service is with a chat that isn’t online or a phone number that isn’t being answered. Pretty pathetic for Estée Lauder to not ship items securely. Plus they use OnTrac, the worst delivery carrier ever.

I made an order with them. The order was going to be delivered by Evri (which is the worst courier). The parcel was left in the common area of our building and taken by somebody. I emailed them saying what has happened. 2 days later I received a phone call from them apologizing and saying they can offer a refund or another parcel. I needed my parcel so opted for it to be sent again. This time it was delivered by Royal mail and I received my parcel safe and sound.

Ottimo prodotti. Assistenza cliente cortese e disponibili

Absolutely terrible customer service! i made an online purchase August 26th. Expected delivery date was suppose to be September 5th with UPS. I was not made aware I needed to sign off for package so I was not home to receive package and UPS claimed they attempted. the next day Sept 6, I stayed home all day waiting just for UPS to delay package to be delivered Sept 8th. I made sure I had someone home to wait to receive package. once again Ups stated they made another attempt to deliver my package but I have ring cameras and not once did the attempt ever happen even on Sept 5! I call Estee lauder to notify them of the situation and Estee lauder kept telling me that its schedule for delivery. I live chatted Estee lauder and explain that ups never once made an attempt to deliver my package as they claim cause I have proof! Estee lauder continue to ignore my concern and kept telling me to wait. today is Sept 12, woke up to an email from Estee lauder stating my package has been delivered by ups with proof of delivery and of course I still didn't get the package as expected and there were no proof of delivery Estee lauder!!!!!! so I called Estee lauder and the rep continue to tell me that my package has been delivered and told me to file a police report! I told Estee lauder that the package never arrived!!! she continue to tell me that there's nothing she can do because the tracking states its been delivered! I called UPS and UPS said my package never made it to my door because the package is damage and was never delivered! I called back Estee lauder and explain to them and they finally looked into the package and realize IT WAS NEVER DELIVERED TO ME!!!!!!! ESTEE LAUDER YOU SHOULD OF LISTEN TO YOUR CUSTOMERS!!! you might have good products but ridiculous customer service. they ask me if I want product to be resend or get a refund?! I said most definitely a refund because I never ever want to deal with Estee lauder customer service again! what a nightmare!!! I can get good products elsewhere with a company that cares to listen and help their customer resolve issues.

Bad customer service