Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
14 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Watchmakers parts and watch repair tools and supplies including watch straps, batteries, movements, and clasps
Esslinger and (esslinger.com) has 14 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
14 approved reviews, newest moderated first
I bought a set of Bergeon mainspring winders from them. They sent the wrong winders. At first the customer service was good. They supposedly sent replacements that never came. When I contacted them about this, they basically said "too bad" and then ignored my attempts to contact them again. Worst customer service experience in a long time.
By Shawn K.
I think I've written one review ever, so I am not one to complain. I recently bought ring remover spray and paid over $50.00 to have it shipped overnight. First of all, it took two days to receive the spray. Then, it didn't work. I even tried using the whole bottle and my ring didn't even budge. So, I contacted customer service and the person who responded to me, Brandon, was very rude and unprofessional. He told me to go to the ER to have the ring removed if it's an emergency, which it is not. Also, he did not offer any type of compensation for a product purchased that did not work.
By Jackie
They delivered super fast to me, their items are at good prices such as their spring bars and the general website is easy to navigate and well designed.
By Gregory M.
They sell fake tools for very high prices. I ordered Horofix tweezer, and what they sent is a generic cheap imitation and I paid $90.00 for it. They are dishonest, and do not respond to any inquiry or complaints! Stay away from this site and keep your money in your pocket!
By Horology F.
I wanted to order a bunch of watch tools, and unfortunately as I live in Australia everywhere I found had quite expensive shipping. I ended up ordering from Esslinger, as they were one of the companies with everything I needed, despite the shipping costing me US$20. When the order arrived one of the items (worth $15) was missing. I informed Esslinger customer service and they said they'd refund the item. I responded saying I'd much prefer a replacement as I don't want to spent $20 on shipping to reorder a $15 item. No response. Emailed them again expressing my disappointment with the situation. No response. What a joke. I'd strongly recommend getting watch tools elsewhere.
By David
Fast delivery of Horofix Watch Case 5 Prong RM Screwdriver for Richard Mille Watch for sure we will order form you again
By Styleout W.
