Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Parts, accessories and supplies
Expressoowelet (espressooutlet.net) has 11 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
11 approved reviews, newest moderated first
Awful customer service, I had to constantly reach out to them and ask for updates. They provided no emails nor tracking, everything was off a whim. Customer service was absolute nonsense. Grinder was sent with no updates, no notifications and just left outside like a pile of junk. Definitely will never buy anything from them again. The lack of service is insane, they did absolutely nothing.
By DR
Great customer service, I always like going out of my way to leave positive review when companies go above and beyond! Assisted with finding me exactly what I needed.
By Samantha S.
Horrible company, received a defective machine and they were awful. Tried to say I didn’t know how to use an espresso machine not knowing I’m a past Barista( before the days of fully auto machines) the owner is the worst
By Lc
I bought from another company and had a terrible experience. Ended up buying from Espresso Outlet, above and beyond help from their employees. I have since bought many items from them and will continue to promote their success for years to come. Thank you!
By Rick B.
My wife and I bought a Turin DF54 grinder and our mistake in buying one that didn’t fit our portafilter. Unfortunately we couldn’t return it since we threw away most of the packaging. Just warning anyone to keep all of the packaging before throwing it away. The customer service rep was trying to be helpful but I never got the sense they wanted to solve my problem fully. My wife found a clip online instead to make it work.
By Chung H.
Response from Expressoowelet· Feb 25, 2025
Hello, Yes that is our policy. We have it on every page of the website and an agreement when purchasing and everybox has a big bright colored sticker on this saying to keep all packaging in case of returns or shipping issues
Less than one year after purchasing a $2,000 Quick Mill Andreja Premium Evo espresso machine, the product malfunctioned and required a new pump, heating element, and hours of diagnostic work. Warranty claims can only be submitted through an online portal, and their response needs to be revised. The machine is now 11 months old and costs another 30% of my basis. Do yourself a favor and buy locally or from a more reputable online dealer. Don't repeat our mistake.
By Jason V.
Happy with my Turin SK40. Super fast shipping!
By Biswaksen P.
I bought the black DF83 even though the white was readily available. I bought the product at the beginning of June with an expected delivery time of around end of June. Upon receiving my package, I realized they sent me the white version of the DF83... Not only did they not care to apologize, I was told that I would have to wait until mid August... It tells a lot about a company that can't send the correct color to their customers and not apologize for it.
By SirSnarf
