Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
23 reviews
EspoCRMSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EspoCRM is a open source web application that allows users to see, enter and evaluate all your company relationships regardless of the type. People, companies, projects or opportunities — all in an easy and intuitive interface.
EspoCRM (espocrm.com) has 23 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
23 approved reviews, newest moderated first
EspoCRM is one of those great (and few) open source platforms that is easy to setup, maintain and configure. It has the potential to become a powerful and customizable platform to suite many needs, not just as a CRM. If you are a small or even a mid sized business, look into EspoCRM, you won't be disappointed.
By Jose
I like EspoCRM for its rich functions and adaptability. The setup is a bit complicated at first but if done the CRM works like a charm. A better support (e.g. easier documentation with images) or a more active community would be a plus to this great product.
By Wuschel B.
This CRM is simple to navigate but powerful enough to work for all three of our businesses.
By Australia Tourism G.
Great CRM. Customization opportunities galore. Development team consists mostly of one man who does a great job communicating the changes and helping with customers on the espo crm forum. There are some disadvantages to using the crm over some more mainstream ones. The main disadvantage is the integration features from other clients but the API system is getting improved daily. This crm is my go to choice for any crm requirement.
By Brad A.
Fast, rock-solid, easily customisable (custom entities/fields/layouts). Straight-forward API for integration. Have used for several years with no problems. A hidden gem in the CRM world.
By Martin K.
Je me suis rendu sur la page FR et je reçois perpétuellement des messages en ENG .. :/ Espo is opensource but there is a disgraceful ad in the admin panel :/ EspoCRM se présente comme un logiciel opensource mais l'offre commerciale et la marque s'impose aux utilisateurs sur la page d'admin, c'est dommage et surtout disgracieux Espo is opensource, but not complete, our small artists association will never be able to buy the expensive extension .. it's frustrating :/ ie CiviCRM is fully open Le logiciel opensource attire une toute petite structure d'artistes comme nous en association, mais nous ne pourrons jamais faire évoluer notre logiciel vers les extensions payantes dont le prix est absolument hors d'atteinte .. c'est frustrant et bloquant : nous sommes en phase de test de nombreux CRM, EspoCRM nous plait par nombreux aspects, mais l'opensource se montre limité, quand d'autres offrent les pleins pouvoirs (comme civicrm ou d'autres) Could we translate, in the user mode, to participate to the localization quickly? L'interface pourrait-elle proposer une traduction en directe par les utilisateurs, afin d'améliorer la version française ? EURO format is 10€, not € 10 :/ Le format de monnaie Euro ne correspond pas : Nous n'écrivons pas € 10 mais 10€ et cela n'est pas accessible. Il semble que les développeurs/ingénieurs de CRM développent des nouveautés et les soumettent aux commentaires des utilisateurs, mais je ne vois jamais de développements basés sur une concertation a priori. C'est dommage, ça serait utile, et ça augmenterait surement l'ergonomie des interfaces opensources. Bonne continuation
By punkyard
I have been actively using Espocrm for about a year Great product keep it up!
By Сергей М.
Wir nutzen EspoCRM bereits seit 2 Jahren und sind immer wieder begeistert was man alles anpassen und optimieren kann. Am Anfang muss man sich einarbeiten, aber mit jeder neuen Anpassung freuen wir uns, dass wir das System so an unsere Abläufe anpassen können und nicht umgegehrt.
By Dreas M.
