Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
201 reviews
eSIM4TravelSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eSIM4Travel belongs to FreshQ Inc. in Silicon Valley, CA, United States.eSIM4Travel serves as an online service provider catering to travelers and is supported by telecommunications service providers. We offer competitive services empowered by an efficient network of online service partners
eSIM4Travel (esim4travel.com) has 201 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
201 approved reviews, newest moderated first
Excellente couverture et service à la clientèle.
By Denis C.
Response from eSIM4Travel· Oct 15, 2025
Merci beaucoup pour votre soutien et vos encouragements ! esim4travel offre un service client 24h/24 avec de vrais conseillers, toujours prêts à vous aider. Nous espérons pouvoir résoudre rapidement chaque demande afin que votre voyage soit fluide et sans souci. Wishing you all the best,💓💓 Giny @esim4travel
Très satisfait de ma e-sim lors de mon voyage en Albanie. La connexion a toujours été maintenue. Je suis surtout satisfait par le service client qui a ete reactif et m’a expliqué 2 fois comment faire les reglages de mon telephone avec photo a l’appui…
By christian
Response from eSIM4Travel· Oct 15, 2025
Merci d’avoir choisi esim4travel ! Nous sommes ravis d’apprendre que votre eSIM a été rapide et stable pendant votre voyage en Albanie. Votre message d’encouragement est une véritable source de motivation pour toute l’équipe esim4travel. Nous continuerons à faire de notre mieux pour que chaque voyage soit simple, connecté et agréable ! Wishing you all the best,💓💓 Giny @esim4travel
Great quality, Great price and Greatest support👍🌹👍😊
By Joe
Response from eSIM4Travel· Sep 24, 2025
Thank you for your kind encouragement. We’re delighted that you’re happy with our service. At eSIM4Travel, we are dedicated to offering affordable prices and 24/7 live customer support. We look forward to continuing to assist you in the future! Wishing you all the best,💓💓 Giny @esim4travel
I don't know how all these people said eSim4Travel provide excellent customer service. My experience with the online chat is terrible. I won't buy any of their service until I figure out how things work. Their installation guide PDF that was found on their website doesn't make sense and the link provided wasn't clickable and their website has nothing to download so I tried online chat and asked how things work. The online agent basically ignores many of my questions and only get to answer one of the questions I asked and I have to repeat a few times to get my questions answered. Basically you have to register for an account and their website, paid for their services first, before you can figure out what you can do with your paid services. and once you are at your travel destination, you run into issue with their services, you have to have FREE wifi in order to contact their customer services to get things resolved. they don't have 1-800 toll free number service for troubleshooting. If I have FREE wifi access, why do I need this company? Thank you for providing such terrible services to begin with, so I know I am saving money from this company.
By lychi
Response from eSIM4Travel· Sep 24, 2025
Thank you for taking the time to share your valuable feedback. We sincerely apologize that our customer service experience and installation guide did not meet your expectations. We understand the importance of staying connected while traveling, and we also recognize that our responses were not clear enough—this is indeed an area we need to improve immediately. We have now reviewed our customer support process to ensure that every user receives complete and clear answers. Regarding the use of eSIM, we recommend that customers complete the installation before departure to avoid potential installation failures caused by unstable public networks. Once the installation is completed, simply follow the instructions to activate, and the eSIM will automatically be activated when you arrive at your destination. Please note that network services must be connected to the signal of a local telecom operator in order to function. Therefore, if you are on a cruise ship, the limited signal sources may cause unstable connections or make the service unavailable. At present, we only provide online customer support and do not yet offer phone support, but as long as the basic settings are correct, there should generally be no problem in usage. The signal quality, however, depends on the coverage of the local telecom provider, which may vary according to local infrastructure. Once again, we sincerely apologize for your unpleasant experience, and thank you for your feedback, which will help us continuously improve and provide better service. Wishing you all the best,💓💓 Giny @esim4travel
Toller 24/7 Service, der sehr schnell und unbürokratisch geholfen hat. So wünscht man sich das als Kunde!
By Alex
Response from eSIM4Travel· Sep 24, 2025
Thank you for your kind words! At eSIM4Travel, we are committed to offering affordable prices and 24/7 live customer support to ensure that every user can quickly resolve any issue and enjoy peace of mind while traveling. We’re glad we could help you, and we look forward to supporting your next journey with our eSIM service! Wishing you all the best,💓💓 Giny @esim4travel
Simplemente genial! Contraté una eSIM para un solo día en Montenegro y me costó menos de 1€! Funcionó a la perfección con red 5G. Así que mi experiencia ha sido inmejorable y la recomiendo totalmente
By Xavier G.
Response from eSIM4Travel· Sep 16, 2025
Thank you so much for your kind words and support! At esim4travel, we strive to provide our customers with affordable prices and stable internet connections. We also offer 24/7 live customer support, always ready to assist you. We’re truly happy to have accompanied you on this journey and to be part of your wonderful travel memories. Wishing you all the best,💓💓 Giny @esim4travel
I purchased two 5GB eSIMs for myself and my daughter. We had a few hiccups connecting to the local networks at first, but customer service was very helpful and guided us step by step until everything worked perfectly. The total cost was less than $8.50 for both eSIMs, which is an amazing value for money. The best part is that we didn’t need to download an app that would take up extra storage on our phones. I would definitely purchase again. Overall, a great experience, and I highly recommend emsim4travel!
By Michelle C. G.
Response from eSIM4Travel· Sep 16, 2025
Thank you so much for your sincere encouragement — your feedback is truly our motivation to keep growing. At esim4travel, we provide 24/7 live customer support, dedicated to resolving issues as quickly as possible. We’re delighted that our team was able to provide you with a friendly experience. We look forward to continuing to assist you in the future! Wishing you all the best,💓💓 Giny @esim4travel
Ho inserito la scheda e nemmeno dopo 3 minuti 215 mb su un giga erano stati consumati. guardando il consumo dei dati della giornata dalle impostazioni, nemmeno 1 mb di consumo totale. 24kb whatsapp e 500kb applicazioni di sistema
By Giovanni Paolo C.
Response from eSIM4Travel· Sep 3, 2025
Hello, and thank you very much for your feedback. We understand the inconvenience you experienced, and would like to further clarify that the system only has the function of recording data usage, and does not have any permission or capability to directly use the data on your phone. We have accumulated over a million records, all of which accurately reflect actual data usage sources, and no abnormalities have ever occurred. (Our customer service team has also provided you with the complete data usage details for your reference.) At the same time, our backend data is kept in sync with the telecom operator, which is the sole basis for billing and data management. Please rest assured that we will never overcharge. We have also suggested that you check and disable automatic updates for Apps and cloud services to avoid background data consumption. However, since you only provided “data usage for the day” rather than the full records, we were unable to further identify which application generated the additional usage. In this situation, we have responded and assisted you as best we can with a friendly attitude, and even applied for a refund on your behalf. Nevertheless, we regret that it still did not fully meet your expectations. We also kindly remind you that in the future, when using eSIM or other data services, it is advisable to check your phone’s auto-update settings to prevent unexpected data consumption. Wishing you all the best,💓💓 Giny @esim4travel
