eSIM.dogReviews of esim.dog

Response from eSIM.dog· Aug 14, 2026

Hi there, Arriving in Istanbul without the connection you had already paid for is exactly the situation our product exists to prevent, and we failed at it. We regret that your first experience with us was that one. Our product is meant to take worries out of travelling, bring positive emotions, and help people feel connected wherever they go. Yours went the other way. Please email our support team at [email protected] from the email address used for your order and mention that you are contacting us regarding your Trustpilot review. That lets us find the order and take it from there. If you are willing to give eSIM.dog another chance, we would like to make sure the next trip goes differently. Warm regards, Your friends at eSIM.dog

Response from eSIM.dog· Aug 13, 2026

Hi John, We carefully reviewed your case, and both our system and our support handled it terribly. We’re deeply sorry for the way this all was handled. We will investigate why both the delivery and support processes failed so badly. Thank you for your patience throughout such a confusing and unnecessarily time-consuming experience. We sincerely hope that the eSIM you eventually received helped during your trip. If you decide to give eSIM.dog another chance, we would be glad to provide the reliable connection and attentive service you should have received from the beginning. We also want to acknowledge the time you lost dealing with this. We’ll contact you at the email address used to place the order with further details. Once again, we’re sorry we let you down. Warm regards, Your friends at eSIM.dog

Response from eSIM.dog· Aug 13, 2026

Hi there, You bought a top-up and were left unsure whether it had worked. We're sorry it turned out that way. It did land: the allowance on your eSIM went from 2 GB to 4 GB. A top-up adds data without extending the validity, so those 2 GB stayed tied to the original seven days and went unused when the plan expired on 7 May. Please email our support team at [email protected] from the email address used for your order and mention that you are contacting us regarding your Trustpilot review, and we will put this right. Warm regards, Your friends at eSIM.dog