5 stars. All day long
Initially, I felt overwhelmed. When I wrote my first email to customer support, it read like something a deranged person would write. All of my concerns were addressed thoroughly, professionally, and with compassion. The customer service I received was 5 stars all day long. As time progressed, I felt confident operating the masks. I could see improvement in my skin. As a result, I decided to keep both face and neck masks.
By Elayne W.
Response from Erythroslight· Oct 6, 2026
Hi Elayne, Thank you so much for sharing this, and please don't worry, your first email was completely understandable! Starting with a new device can feel like a lot, and we're so glad our team could address your concerns and help you feel confident. It's wonderful to hear you're already seeing improvement in your skin and that you've decided to keep both your Face Mask and Neck and Chest device. Results continue to build with consistent use over 8 to 12 weeks, so there's even more to look forward to. We're always here if you need anything along the way. Erythroslight Support