Strong Platform Undermined by Poor Customer Service
When we first started with this product, I felt their sales team and customer support were superb. Unfortunately, that has drastically gone downhill. It now frequently takes weeks to get a call back. My most recent attempt to add units took several days to complete, and when they sent the wrong cords, I was charged for additional ones. As a result, my bill has nearly tripled even though I only added three units, and once again, no one will return my calls. The program itself is very user-friendly, but the customer service has been incredibly disappointing. With over a decade of experience in trucking software support myself, I can confidently say that failing to respond to customers for this length of time is inexcusable.
By Keri H.