I have not received my product and have…
I have not received my product and have been in regular contact with them for over 10 months now, they keep leading me on but nothing happens
By rowsmith
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
72 reviews
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Ericpuzzle is listed under Computers & Phones.
Ericpuzzle (ericpuzzle.com) has 72 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 67 reviews with 1 star · Clear filters
I have not received my product and have been in regular contact with them for over 10 months now, they keep leading me on but nothing happens
By rowsmith
I bought 2 puzzles but I received them in a velvet bag without a box. How can I assemble the puzzle pieces if there is no image to follow as a reference? I requested the sending of the respective wooden boxes but nothing happened
By Anna
Puzzle never delivered although tracking showed delivery to destination 3000 miles away that had no connection to my order. Multiple contacts with customer service. Nothing. Do not do business with this company.
By Welling H.
SCAM placed an order for Christmas 22, never received the items. They keep promising a refund but as yet nothing. DO NOT ORDER FROM THIS COMPANY
By Jane
Received my puzzle but it arrived with a broken piece. Their solution is a $4 refund or 20% voucher on a future purchase and I get to keep the broken puzzle. They are doing business as LWJ e-commerce CO, LTD Beware!!
By Louis E.
SCAM!! Never received my order… 7 months later and no refund… do NOT order anything from them…!
By Vytautas O.
Is this Milo Puzzle reincarnated? Same products, same shoddy deliveries and same customer diservice. Still waiting for my refund for non delivery of my partners Christmas present. They may have multiple names but once bitten twice shy.
By keith
J’ai acheté un puzzle sur le site Eric Puzzle. Je n’ai jamais reçu ma commande après leur avoir demandé à plusieurs reprises. Ils m’ont donné des excuses bateau comme quoi il y avait un problème à l’entrepôt. Ça a duré 6 mois. J’ai demandé un remboursement ils ne m’ont jamais rendu mon argent. VOLEURS !!
By Magh_Dra