Lack of support
I'm currently an employee profile and looking to add an investor profile. I've been trying to contact support via the "bubble" on the site, but there have been no replies to messages. Today, I submitted through the "Contact us" portal, let's see if that improves. Also, my current equity has zero demand, so nothing you can do to use the platform as an employee in this case.
By Robert V.
Response from Equitybee· Sep 7, 2026
Hi Robert, We’re sorry for the delayed response. We understand how frustrating it is not to hear back when you need assistance. We aim to respond within 24 hours, and we’re sorry we missed that timeframe in this case. Our team has now replied and can help you with adding an investor profile. Regarding your equity, funding isn’t guaranteed and depends on current investor demand for each company, which can change over time. You can still submit your equity details so we can let you know if demand changes. In the meantime, you can also use our resources for startup employees, including the Equitybee Benchmark and equity calculators. Thank you for sharing your feedback - it helps us improve.