EquipatronReviews of equipatron.com

Excellent customer support! They know the products.

The person that took the order was very knowledgeable and attentive finding the correct product for me.I would have given five stars but engine cover came damaged.It wasn't noticeable until I had it installed.I removed the front pulled start cover and hammered it out .I needed the machine up and running and couldn't wait for replacement parts.I recommend you enhance packaging for shipment.Tha ks

Easy to install

Fast shipping. Prompt service. Great service.

Excellent customer service. Very helpful on the phone.

Affordable price and fast shipping

Terrible customer service. No Owner's Manual, company claimed that the dealer lost it. Owner's Manual online does not explain how to break in new engine. One customer rep said to change oil in 5-8 hrs, another "Mitch" said that kohler did not provide directions on that. Moreover, Mitch refused to provide warranty terms and told me that I could put mower upside down for winter storage for all he cared. Lesson learned: do not buy from this co. Buy direct from Kohler.

Bought something through ebay. This company shipped it. Ordered the wrong size. Tried to initiate the return through ebay and could not. First person I called at equipatron said they were "initiating the return process, and I would receive an email" Waited a week, called back. Was told I had to deal with ebay. If it was worth the $138 to alienate a first time customer, and turn them into a one time customer that shares (good and bad) experiences, congratulations! WILL NEVER USE THIS COMPANY AGAIN.