Avoid at all cost
Didn't give a proper explanation for rejection for job application 30 mins later is enough to tell you no we made a decision and won't be processing your job application.Hard pass on that one after reading members reviews
By K S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
76 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Equinox is a temple of well-being, featuring world-class personal trainers, group fitness classes, and spas. Voted Best Gym in America by Fitness Magazine.
Equinox (equinox.com) has 76 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
76 approved reviews, newest moderated first
Didn't give a proper explanation for rejection for job application 30 mins later is enough to tell you no we made a decision and won't be processing your job application.Hard pass on that one after reading members reviews
By K S.
I've been sexually assaulted multiple times at Equinox. Despite my reports, no action has been taken to this day and the aggressors are still members despite being "serial offenders". The only response from their team were a few emails wrote entirely with ChatGPT. I managed to stop my subscription but they did not offer or accept any compensation. A shame
By Vico
I travel quite frequently for work so have an all-access pass for all US locations, which I'm starting to reconsider. I was recently in Brooklyn and worked out at the new Equinox location in Domino Park. Even though it brand new, it leaves a lot to be desired. Sure the location is nice by the waterfront, but the facility itself is super cramped and the equipment technology frequently malfunctions. I worked out a few times in early March and it still feel a bit like a construction zone. The stairs weren’t finished, the steam room doesn’t work etc. Very disappointing for a brand new gym that opened over 4 months ago! I also went to the new Pacific Palisades location earlier in the year and that was similarly a poor experience for a new gym. Its a beautiful spot, but parking is a disaster and the locker rooms are cramped and awkward. Moreover, the space itself is poorly thought out and you have to go up and down stairs and through a rabbit warren to find the different workout areas. Not great for a brand new Equinox location. I've been a loyal customer for over a decade, but am thinking of downgrading my pass and finding local gyms when I travel because of the issues I keep experiencing, not just with the newer locations but across the board. And that's not even to mention the overcrowding at some of the most popular locations. Please Equinox, do better, and get back to what you did/do well. You're supposed to be a luxury, premium gym but the newer experiences I've had are anything but.
By Newman N.
They have repeatedly taken money without authorisation. Since 10th Feb I have been trying to cancel, sent them the info they needed and they continue to help themselves to my account as they have my debit card and there is no way for me to stop the recurring transaction. I've called them, obviously in a very irate state and then get told not to take that tone with them. I'm not sure what tone they expect a customer to have after 2 months of trying to deal this. Whatever you do, do not give them your card number, insist on a direct debit that is at least in your control to cancel. In addition i joined because i wanted to do classes (Pilates etc.) They kept trying to get me to pay for 1 on 1 Pilates or a personal trainer, their classes are pathetic and at ridiculous times for working people. Also, given the cost of the membership, why am i expected to pay for 1 on 1 to get decent training. Stay away!
By Sonia Dos S.
I go to the Palo Alto location, and it's just a complete joke. I think I pay $300/month, and there's not even a sauna. The 5pm situation is completely overcrowded, and you always have to wait for a machine. The locker rooms are disgusting; it's a complete joke. I'm stuck paying this stupid gym because there's literally nothing else and nowhere else to go. Close by within 10 minutes of me. Someone please help me and build a decent gym.
By Alexandra P.
I love the overall vibe of Equinox, but there are two things that could be improved. First, the Pilates classes at the Bond St. gym are always packed, making it extremely difficult to secure a spot. Second, the equipment feels outdated and doesn’t quite align with the premium experience Equinox is known for.
By Sandra D.
Un magnifique lieu dans un cadre végétal original. L’accueil est chaleureux sympathique on est de suite à l’aise Le service impeccable Et …. Si vous aimez les saveurs d’exception vous serez servis , les dressages sont dignes des grands noms Vous serez également agréablement surpris d’une telle qualité pour un budget plus qu’acceptable pour Paris Un plaisir culinaire à ne pas manquer
By Philippe
These people are the stupidest f ucking a-holes you've ever met.
By Craig Z.