received incorrect order
After waiting couple weeks to receive the order, I was sent two shirts same color. I ordered two different colors. Too time consuming to return. My problem was corrected by customer service. Their response was prompt and satisfactory. I look forward to doing business with them again.
By Terri B.
Response from Equiluxe Tack· Jul 18, 2025
Hi, Terri! I am so sorry to hear this, it sounds like a mistake was unfortunately made in the warehouse upon shipping your order. We did not receive any contact from you regarding this issue prior to receiving your review, but we would have been happy to fix the issue with a refund immediately upon hearing from you. The second shirt in your order was 100% refunded back to your original payment method, and you may keep it or donate it (no need to return!) 😊 Our customer's happiness is our utmost priority, so please don't hesitate to let me know if there's anything else I can do.