ePower GoReviews of epowergo.com

SCAM ALERT!!!!!!! THEY TOOK MY SONS MONEY 2300 AND THEY CANCELLED MY ORDER. THEY NOT ANSWERING PHONE OR EMAILS!!! I WANT THE MONEY BACK ASAP!!!!

Proceed with caution — my experience aligns closely with many other reviews and Reddit threads raising similar concerns. The first red flag was the price: the mini split system I ordered was significantly cheaper than nearly every other site or comparable product. That alone raised questions about how they were able to offer it so far below market rate — but I placed the $2,000+ order anyway. After purchasing, I received no outreach to confirm or schedule shipping. I had to follow up multiple times before finally getting a call. During that call, the rep pushed hard for me to pay nearly $200 for expedited shipping, even though their free shipping option (which listed 20–25 days) still worked for me. I declined, and it clearly became a point of friction. About a week or two later, the same rep contacted me again to say the manufacturer didn’t have the product. Oddly, the same unit was in stock and available for purchase on the manufacturer’s own website. My order was then canceled, and their only “solution” was to push me toward a more expensive system with lower specs. They also advertise “daily support,” but the phone number they list doesn’t work — another red flag. As I later learned, this company doesn’t actually carry inventory. They appear to be a dropshipper, which likely explains the lack of transparency, shipping delays, and last-minute cancellations. In the end, the experience felt designed to upsell customers or avoid honoring their free shipping option. I strongly recommend doing thorough research and proceeding with extreme caution if you’re considering ordering from them.

Ripped off my 70 year old father and wasted a month of his time. Ordered an aqua truster, they called to confirm his shipping information. That was it--totally ghosted. One month later, they will not respond to emails, nor voicemails. They pride themselves on customer service? Hilarious. Live chat doesn't work. Their Twitter, YouTube, and Instagram links on their front page? Fake, dead Jpeg files to deceive you into thinking they are legitimate. As soon as I place a fraud alert on his CC, I will be filing a full report with the BBB and ​​​​​​​​​​​​​The Wisconsin Department of Agriculture, Trade an​d Consum​er Protection (DATCP). I will not stand idle and let others be scammed. If it's too good to be true, it probably is. Learn from "our" mistake and AVOID this phoney "business."

There were numerous providers for the item required, but ePowerGo had one of the best prices while appearing legit. I was a bit reluctant since I had no prior experience with ePowerGo, but reassured when I received a call from Malcolm confirming the order and my shipping address along with an expected shipping date. Even after safely receiving the item, Malcolm was quick to respond to email requests for additional documentation I required. Pleasantly surprised!

These people totally screwed me! I placed an order that cost almost $900. Through Shop Pay, they immediately took my money. Then a week later called to arrange shipment. Then a week after that, they called to tell me they do not have the product. Now I have to find another vendor, and am two weeks behind schedule. NEVER BUY FROM THIS VENDOR!!!

It works Great, and good support. I have done so many upgrades, wheels, seat,lights, chain, bars, extended swingarm. Works great for me offload. Good power. I haven't got around around to riding my Harley or my new e-bike since I bought the 72v mototech.

Scam alert! Upon ordering, ePowergo’s cart system automatically adds approximately $100 in charges related to insurance and handling. These have to be removed manually. Following this, my ordering process was completed satisfactorily. Unfortunately, after a week of calls from epowergo attempting to get me to “upgrade my shipping to expedited” at a cost of an additional $200 that I declined, they cancelled my order claiming to not have inventory. I am watching my credit card account closely as my refund has not yet processed. I would highly recommend NOT doing any business with this company.

This site appears to be a scam. I ordered an item and recieved confirmation of order. I also contacted them-very difficult to do. They responded and said that the order was delayed and that they would reach out when it shipped. Three weeks later still nothing. I am reaching out to my credit card company for fraud investigation. My suggestion is acvoid this company like the plague.