Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
445 reviews
Epik LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Epik is an independent domain registrar that helps individuals, businesses and brands bring their ideas to life online.Helping you find, register and manage your domain is at the core of what we do—but that’s not all. Whether you need a beautiful website, professional email, dedicated phone number—or even an LLC for your business—we’ve got you covered. As a one-stop shop for your entire brand presence, we pride ourselves on providing comprehensive support every step of the journey.
Epik LLC (epik.com) has 445 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
445 approved reviews, newest moderated first
Just love the business and the support as well as the Pro2A stance.
By Marc D.
Response from Epik LLC· Oct 23, 2024
Thank you so much, Marc! We're so glad you're so happy with the support and services you're receiving.
Legendary support. Quick connection to livechat to solve issues.
By Mr W.
Response from Epik LLC· Oct 23, 2024
Hello, thank you for your review. We're so glad to hear our service is living up to our famous tagline of being legendary and that you were able to get the support you needed through our chat feature.
As a long-standing Epik customer, I've consistently been impressed by their exceptional service. From their knowledgeable support team to their competitive pricing and wide range of domain extensions, Epik has proven to be a reliable and trustworthy partner. I've highly recommended them to others due to their outstanding customer experience.
By Vick
Response from Epik LLC· Oct 22, 2024
Hi Vick, thank you so much for this kind review and for your loyalty as a longstanding customer with us. We're so glad that you have found our support team to be knowledgable and our pricing competitive! Also we are honored to be your trusted partner and appreciate you recommending us based on our legendary customer service. Customer satisfaction is our number one priority, and that's not just something we say, we actually want to deliver on that every day! Thank you again for being such a valued customer.
Daniela was quick to get me the info I needed and gave me great advice on what I should do.
By Paul W.
Response from Epik LLC· Oct 21, 2024
Hi Paul, thank you so much for the kind review. We're so glad Daniela was able to get you the info you needed and provided you with such great advice.
The support is, literally, Legendary! Sam, especially, goes over his way to be helpful and it's much appreciated. I've been with them for over 10 years.
By Guillaume
Response from Epik LLC· Oct 21, 2024
HI and thank you so much for your business and loyalty as a customer for all of these years! We value your bsuiness and always want to provide customers with the legendary customer service we're know for! Thank you so much!
they stold my 62284usd
By 姚杰文
The assistance and guidance I received was invaluable and absolutely critical to me getting my domains corrected. The fact that Epik can be reached via phone, email, and chat truly does set them apart from the rest of the pack when it comes to other registrars.
By Brian
Response from Epik LLC· Oct 3, 2024
Hi Brian, thank you so much for the positive review and we're so glad that our assistance has been critical to correction your domains. We're also so glad that you appreciated our means of following up and that has set us apart from other registrars. We appreciate the feedback and value your business!
Firstly, very convoluted and complicated interface. Secondly, I bought a domain name and have been using it for my email. Out of nowhere, my domain expired, and they want $200 to retrieve it. I am now locked out of accessing many of my accounts now. They said they emailed me multiple warnings that my domain was expiring them. I received emails on my other domains expiring, but not this one. I asked them to forward me a copy of this email they sent to me, and they looked into it, and then said the "system won't allow them to do this". I asked them if there was anything they could do, and they said absolutely not. There was no flexibility. I was also locked out for renewing for 30 minutes, when I have important business to conduct. I asked them if I could renew over the phone, and they said no. Also, generally not a pleasurable experience with the person I was talking to. Having to repeat things 3 or 4 times, even when I was giving them the letters and the associated phonetics (a as in apple, l as in lima). After I buy the domain they are "stealing" from me, I will promptly be transferring it to another domain registrar, along with all my other domains, and not recommending this domain registrar to anyone who wants good customer service.
By Silouan W.
Response from Epik LLC· Jun 25, 2024
Hi Silouan, we're very sorry to hear of this experience you had using our services and want to stress this is not our norm. Unfortunately, we can't locate your account based on the information in your review. Could you send us a private message with the domain in question or reach out to us directly at (737) 301-5923 or [email protected] so we can help resolve this issue. Again, we understand your frustration complete and want to make things better. Thank you for your patience!
