Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
131 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
epicwaterfilters.com is listed under Industrial Supplies.
epicwaterfilters.com (epicwaterfilters.com) has 131 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
131 approved reviews, newest moderated first
The new filter takes way too long for a pitcher to fill.
By Denise R.
Response from epicwaterfilters.com· Oct 5, 2026
Hi Denise, can you expand on this? I would love to help. If you believe your filter to be faulty in some capacity and not just in need of troubleshooting, email [email protected] for further help. When emailing, include the word "agent", your order number, and a short description of the issue to speed up a response from one of our representatives.
I greatly appreciated the personal response from the Epic team I have been a satisfied customer for 2+ years and recently moved. I changed not only my address but my subscription. Epic's response was quick and efficient. Thank you for not only a great product but for making this customer feel valued!
By Julia B.
Response from epicwaterfilters.com· Oct 5, 2026
I am so glad you had a good experience with our customer support team Julia! 🙂 We do value you and I'm so glad these changes were made simple for you. It should never be complicated. Thank you for the kind review and your support!
Awful! You didn’t deliver it to me! You’re preparing order for two weeks already! Update: I did contact customer support, but unfortunately, I’m still getting the same vague answers that my order is “packed” and “should be shipping soon,” with no actual shipping date. I’m honestly tired of going back and forth. If there’s a supply or fulfillment issue, just be transparent and tell customers when the order can realistically ship. My order was placed on September 25 and still hasn’t shipped.
By Liliia D.
Response from epicwaterfilters.com· Oct 5, 2026
Hi Liliia, I'm so sorry that you are still waiting on shipment of your filter! Can you please reach out to our customer service team? If you don't get a speedy response, please let me know here as well so I can make sure this is resolved for you! Email [email protected] and include the word "agent", your order number, and the issue (that it's been 2 weeks and hasn't shipped) in your email to help get a quick response from one of our representatives.
This company is timely in their delivery. I love how the water tastes and have communicated this to many of my friends.
By Mary Anne O.
Response from epicwaterfilters.com· Oct 5, 2026
Much appreciated Mary Anne! So glad you are loving the water quality provided by our filters! Thank you for spreading the word as well ❤️
Arrived as expected. Delivered on time. Always satisfied with water quality after use
By BRENDA D.
Response from epicwaterfilters.com· Oct 5, 2026
Thanks for sharing your experience with our filters and delivery! We appreciate the support 🙂
Quality product, exactly as described, easy transaction shipped and delivered expediently. Very happy.
By customer
Response from epicwaterfilters.com· Oct 5, 2026
Thank you so much for sharing! I'm glad everything went as it should with your order! 🙂
Company person was unable to use telephone, or email to give me more info that I needed, The arrival of my "order" of one filter (more to be sent later) was yesterday, had no knowledge of date to expect the order, almost missed it on my doorfront, I may have ordered the wrong filter, as this one has dark insides bristles, and the ones I use were completely white, I will use what I have, but have not yet decided if the water filtered by the dark insides are potable for me or not, it may be a jug or two before I get to the new filtered one, And then I have to deal with the subsequent 2 filters due to be sent on your schedule, not mine. I am 85 and you have complicated ordering to the point I don't know how,
By Gloria I.
Response from epicwaterfilters.com· Oct 5, 2026
Hi, did you have a lot of replacement filters stocked up? What filter exactly are you using? About two years ago, we upgraded the pleated media in our filters. The pleated media is essentially the same, but the gray media has carbon in it, adding to its performance versus the older white pleated media. For orders, you should receive an email with a link you can use to track your shipment. From what you're describing, it also sounds like you may have a subscription with two more filters scheduled to be sent. If that's the case, you can go to our website, click the person icon in the upper right corner, log in, and from there either end your subscription or change the frequency at which you receive filters. Or, if you'd like, you can reach out to our customer support team at [email protected]. They can end or adjust your subscription for you if you ask them to. If you use the same email associated with your account, they should be able to do this relatively easily without much additional information. Please include the word "agent" in your email to get through to one of our representatives faster! I'm sorry for the difficulties you've been experiencing with getting answers from us.
Buyer beware! The Epic water site will not let me post this review. My honest take, good and bad. When it’s new out of the box at $100 it takes 30 minutes to filter a liter…but, in 30 minutes you can really taste that it has made a difference…water tasted to me like Fiji…it’s that good. But filter times only grow from there…and when it was 2 weeks old (filet ting 1 litre a day) it took 8+hours to filter a liter. So if you’re willing to pay $55 a filter for 14-16 liters of water this is the filter for You! I read online that you’re supposed to “pre filter” your water through a Brita or Pure filter…so I did that…and got 3 weeks (21 litres) out of the Epic filter. Obsolescence is FAR to built in! On top of that, the lid has malfunctioned since day 1. Bottom line: this filer is more akin to a life straw than a daily home use source of clean water. Wish I’d run the other way…I’m out over $150 and have enjoyed around 35 liters of (admittedly very good) water.
By Darrell D.
Response from epicwaterfilters.com· Oct 5, 2026
Hi Darrell, I'm so glad you've enjoyed the quality of our filtered water, but our filters are supposed to last much longer than that. Please reach out to customer service about both the filter and lid issue for troubleshooting and so we can make this right. When reaching out to [email protected], include "agent" in your email, along with your order number and a short description of your issue. It'll help speed up a response. We appreciate the feedback!
