Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
131 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
epicwaterfilters.com is listed under Industrial Supplies.
epicwaterfilters.com (epicwaterfilters.com) has 131 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
131 approved reviews, newest moderated first
Super simple and no questions asked to get a part for the filter to work with newer components
By Adam M.
Response from epicwaterfilters.com· Oct 23, 2026
Awesome Adam! I'm sorry for any confusion with ordering the filters, but I'm glad we were able to get you exactly what you needed! We appreciate you sharing ❤️
When I had an issue with one of the filters, they offered a couple steps to take and when that didn't work they readily replaced the filter.
By Monique
Response from epicwaterfilters.com· Oct 23, 2026
Hi Monique, I'm sorry the troubleshooting didn't end up being helpful, though I'm glad we were able to resolve this for you in the end. Thank you for sharing your experience! I hope everything is going as it should with the replacement filter. ❤️
After using your product If turned my water green
By Ronald S.
Response from epicwaterfilters.com· Oct 23, 2026
Hi Ronald, could you please expand on what happened here? For our pitchers, we recommend discarding the first 2 full pitcher fills of water. Flushing the filtration media can sometimes cause the water to appear slightly grayish. Is this possibly what you're referring to? The only other possible explanation I can think of without further information is the pitcher being left full of water in a warm, sunny spot for an extended period of time. I don't want to make assumptions about what happened here, though, so I'd really appreciate some more information. If something abnormal is happening with your water, please email [email protected] with your order number, a description of the issue, and ideally a photo. Include "agent" in your message to get a speedy response. I'm sorry to hear this has been your experience, and we'd really like to understand what happened here and help make things right!!
Love. My water tastes so much better. Easy install
By Ashley T.
Response from epicwaterfilters.com· Oct 23, 2026
Thanks for sharing the love Ashley! So glad you're enjoying the clean water and that the installation was straightforward! 🙂
The filters fail after a few weeks for some and others they may last a month and half .. most times the filters don't even last 2 weeks without becoming clogged. I've asked to speak with someone but the only way they will communicate is by email which is beyond frustrating. In the beginning the filters were awesome and dependable, but they changed something in the design and now they just fail one after the other. I really wanted to love this filter.
By Rudy TwoMoon I retain my R.
Response from epicwaterfilters.com· Oct 23, 2026
Hi Rudy, I'm sorry about the experience you've been having with our filters. From what I can see in your order history, we've sent you two free replacement filters and a spigot. Did you experience the same difficulties with both the Pure XP and Nano XP filters you received? We did make changes when transitioning from our Classic Pure and Nano filters to the XP filters, but we haven't made any changes to the filtration media since then. I'm really sorry to hear that your filters have been clogging prematurely, especially after you had such a positive experience with them in the past. Please let me know if there's anything else I can do to help or if you'd like any further troubleshooting assistance. I'd be happy to help!
Was really excited to get this water bottle.. but I ordered it over a week ago and it still hasn't shipped! I'm really hoping that it shows up eventually and shows up in time for my trip! When I tried to contact customer service all I got was an AI response...
By Parr
Response from epicwaterfilters.com· Oct 23, 2026
Hi Parr, I looked into your order and saw that the one placed a week ago was canceled and a different bottle was sent out for free today. It seems this has been resolved, but please let me know if it hasn't. I'm sorry for the inconvenience this situation has caused. When reaching out to our customer service team, typing "agent" in your message helps bypass automated responses so you can speak directly with our support team. I hope you have a great time on your trip, and again, I'm sorry for the inconvenience!
Very simple to sign up and the filters are so easy to use. Product delivered promptly and any questions are answered promptly.
By Sandra
Response from epicwaterfilters.com· Oct 23, 2026
So glad you've had and are having a good experience with our product and team Sandra! We appreciate you taking the time to share your experience 🙂
clear instructions on ordering, quick delivery
By Becky F.
Response from epicwaterfilters.com· Oct 23, 2026
So glad the delivery went swiftly and we provided all the information you needed for ordering. We appreciate you sharing Becky ❤️
