eosfitness.comReviews of eosfitness.com

My EOS Fitness monthly fee went up as well as my annual fee, and was not in alignment with my contract. I was just charged my annual fee today, and contacted my location to discuss the increased fees. I was told that it was a corporate decision a few months ago, and that there is nothing I can do about it. I asked to have my account cancelled and to refund my annual fee that was just charged. I was told that EOS Fitness would not refund the annual fee. I asked to speak with the corporate office, and was told that they are moving and that I cannot talk with someone from the corporate office.

Can’t trust a business like Eos Fitness when the general manager Deejay at Katy branch is deceptive and bullies her clients! She is dating Tyler the trainer there which is a conflict of interest! This manager is self-serving and manipulative. Every issue I have inquired about is dismissed! The gym is extremely dirty under her watch! I have called numerous times to upper management and nothing has been done about these issues.

I joined the Meyerland EŌS about 1 year ago.They advertised a decent price, but things like towels were extra, there were lots of hidden costs, and the real price was not so great. In Meyerland none of the equipment has a TV so using the treadmill while you’re trying to watch the one far from you on uninteresting topics with no sound is not enjoyable, but the woman who signed me up assured me they had lots of yoga and other classes for women my age. After I signed up I looked on line and found they actually had next to none, but she kept on assuring me then and every time I went in that many classes for people my age were coming very soon.That NEVER happened. I think what bothers me most was that they LIED. Then they called to tell me my credit card expired and asked for a different way to bill. I went in the day they contacted me and gave them another card. They said there would be no problem since I addressed the issue right away. Today I got my bill. They charged a late fee of 50% over my regular fee. I’m having a hard time trusting anything they tell me. I quit. DO YOU WANT TO GO TO A PLACE YOU CAN’T TRUST? I don’t. Read their reviews. Most written by real customers are awful.

coming into the gym everyone treats you like family the atmosphere. gym members are super friendly/ polite. the locker rooms are super clean.

Signed up for a membership and they asked if I wanted to add a member. Went to cancel after not using my membership and they said pay a fee to cancel. Did that and they never cancelled and furthermore triple charged me. When I confronted them they lied and claimed that’s the fee to cancel. Well no given the documents I received said otherwise. Showed them the email and got refunded. Now I’m still being charged and come to find out when I added a member they created an entirely different membership for my husband and had just racked up backpay. Saying I owe 75 now. After I paid to cancel. BEWARE.

The general manager Haziel was the reason I signed up. Haziel gave me a tour of the facility. He’s knowledge and technique are unequivocally the best. Haz is very personable and will make you the best deal he can offer with in reason. This gym offers state of the art equipment, however, I have been in and out of gyms for over 25 years and Haz made all the difference in my opinion.

this review is for their Hawaiian Gardens location. i had signed up at pre opening apprx April 2021. thought i was supporting local business. given them my cc ‘to lock in my rate’ and was told that once they opened they would notify me. fast fwd a few months and zero notifications later, i start noticing random billings on my credit card statement. havent had a chance even to come in for a single workout even. when i contacted Hawaiian Gardens, they referred me to an unavailable contact in San Diego. that i could never get a hold of. not knowing how to stop the billing process otherwise. i contacted my cc. my credit card company tried to claim billing error on less than a handful of charges out of many charges. fast fwd a few more months. EOS 3rd party billing sent my acct to collection. this nightmare never ends

This review is meant for their new Riverview location. The sauna has been broken for over a week now. I just asked when it would be fixed and they are “waiting on the parts”. Brand new facility and you can’t even keep up with the equipment. New machines are already broken as well and have remained broken. This gym may like nice from the outside. But from the inside it’s a dump. They only care about signing up new people.