Fast Response
fast response, so much help and solution for our problem, thanks
By Indra
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
138 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Scalable AI-Powered Solutionsfor Product Authentication —Anytime, Anywhere. Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes. LuxuryFrom limited drops to high-value collabs, authenticating the world's most coveted luxury brands. Footwear Authenticating the footwear culture obsesses over, with new brand support constantly expanding. Apparel The riskiest category in authentication is now protected by the technology built to handle it. Return Fraud Detection A customer-friendly way to ensure the product returned is the same as the product purchased. Supply Chain Protection Helping you create invisible traceability at every touchpoint in the supply chain. FINANCIALLY BACKED 100% Money-Back Guarantee Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Entrupy (entrupy.com) has 138 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
138 approved reviews, newest moderated first
fast response, so much help and solution for our problem, thanks
By Indra
Your team is very helpful and accommodating
By Chi L.
The Best Staff Ever !! Best Service Ever Very Happy 👏
By Denis M.
Easy to use and great app
By Cheryl L.
Why does it take soooo long to have the initial setup device shipped? It’s been a week and it’s still not shipped yet. My business can’t open because of it.
By Hannah G.
Response from Entrupy· May 18, 2026
Hey Hannah! We're so sorry about the impact the device shipping time has had on your business. We typically aim to get orders fulfilled within 7 business days. It looks like your order came in on the 10th and should be shipped on Monday based on our current shipping queue.
The device is easy to used and I’m very confident with Entrupy’s reputation. With Entrupy certification, I wish my customers will be convinced & my business will continue to grow.
By Ivy C.
Falsey claimed my diors and red Octobers are fake. Lack of support and requires very little photos. Costs significantly more than Legitapp which requires way more photos and requires human reviewers. Gonna stick with Legitapp
By Mason C.
Response from Entrupy· May 5, 2026
Hey Mason, we're sorry to hear that you disagreed with our result for your Dior and Red October sneakers. If you ever disagree with a result, you also have the option to flag the test & provide additional context for a secondary review of the submission. You can do so via the three dots in the upper right-hand corner of the test result page.
Still don’t have any direction. I’ve spoken to support and they haven’t answered me. The retention team still hasn’t replied to my email.
By Sofia H.
Response from Entrupy· Apr 27, 2026
Hey Sofia, it looks like our billing team has successfully processed your refund. Our support team has confirmed via email as well!