Excellent customer service!
Excellent customer service!
By Ami
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
138 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Scalable AI-Powered Solutionsfor Product Authentication —Anytime, Anywhere. Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes. LuxuryFrom limited drops to high-value collabs, authenticating the world's most coveted luxury brands. Footwear Authenticating the footwear culture obsesses over, with new brand support constantly expanding. Apparel The riskiest category in authentication is now protected by the technology built to handle it. Return Fraud Detection A customer-friendly way to ensure the product returned is the same as the product purchased. Supply Chain Protection Helping you create invisible traceability at every touchpoint in the supply chain. FINANCIALLY BACKED 100% Money-Back Guarantee Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Entrupy (entrupy.com) has 138 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
138 approved reviews, newest moderated first
Excellent customer service!
By Ami
Jordan was excellent and went above and beyond to assist me. He made the process easy and followed up to make sure I was taken care of.
By David R.
We're satisfied with the answer from your representatives, because it is quite easy to understand and to follow up steps by steps. However, the speed of response might be a little delayed. But it's acceptable. Thanks for your assistance.
By xing F.
Customer Service was great. Fast & responsive
By Brittany H.
All the time on top
By Zineb H.
The new app makes taking photos very difficult. 80% of the time we have to retake the photos
By Greg B.
Response from Entrupy· Jul 6, 2026
Hey Greg, we're sorry to hear about the photo capture issues you are experiencing! We reached out via email with some tips on taking clearer images for sneaker size tags & are happy to give you a call as well!
Tive uma ótima experiência. Foram sempre muito acessíveis, responderam rapidamente a todas as minhas questões e prestaram um serviço de excelente qualidade. Recomendo sem hesitação.
By Daniela
Your company is asking me for a payment that was already paid.
By April M.
Response from Entrupy· Jul 2, 2026
Hey April, we're sorry for any confusion regarding your payment. It looks like we've sorted it out on our end, and you are good to go!