EntirelyPets PharmacyReviews of entirelypetspharmacy.com

I paid for 500 mg /100 fish antibiotics and got 250 mg/100 instead. Online order # SOEPRX657456. The email support brought no resolution. But as soon as my 1-star review went live, I got a call from manager Shaun, who kindly refunded half of the price. Thanks to him.

On Wed, Dec 3, 2025, I placed an order. The transaction went smoothly. I received the confirmation email just fine. After completion, I noticed that some products required a prescription, which I did not have. On Thurs, Dec 4, I called to ask about the prescription- was it needed for my item? The lady was very helpful. She said it was not needed for Fish Mox 500 mg, 30 capsules. HOWEVER, she also told me they were out of stock on all sizes for Fish Mox, aka Fix Mox, until Dec 16, 2025. I consider that to be EXCELLENT customer service. She did not lie, or try to string me along with excuses. She just volunteered the honest fact that they were out of stock. I now trust this website company. I could hear the stress in her voice- I believe it was caused by irate customers, but that's just my opinion. I told her to suggest to the webmaster that he make the site say OUT OF STOCK, so we customers don't order and lose the chance to buy elsewhere, if necessary. So, I trust them for future orders. Be sure to call and confirm that the item your paid for is in stock, though.

I have been ordering prescriptions for my senior cats for the last several years now. I like Entirely Pets Pharmacy due to their customer service and price point. I was dismayed with other more popular manufacturers since they were far too expensive on certain products.

Slow answering emails, but fast shipping.

I have never used you because my pets VET will not approve any prescription but their own. They want the money they can charge what they want and they are expensive at that. I would love to use you but...

Website is clumsy and difficult to complete orders. Signing in doesn’t help in completing the order.

I would have given 5 stars except I was not able to use the 20% off on the Albon I ordered. It arrived promptly and packed well.

I had an issue with my order and they eventually made it right.