Enterprise Truck Rental Cardiff West
This time after a 30 day rental costing over £2000, and having driven just 20 miles, bleeding me for every last pound, Enterprise charged me for diesel having recorded the fuel as 3/8 and 5/16 on return. I photographed the gauge at the outset and it is clearly not 3/8, it is 5/16. The truck has now gone to auction. I registered a complaint with head office, and was told the Cardiff West manager would call me back, but my phone has been silent, and not on silent. I genuinely do not think Enterprise cares. They certainly do not communicate with their customers to make sure both sides are in agreement. In this modern digital age, you get your invoice later, so that's when the drama to contest unfair charging arises, leaving the customer to initiate a complaint.
By John