enhauto.comReviews of enhauto.com

After about 2.5 years, the SEXY Knob's display turned green, and the icons on the main screen became permanently burned in. It looks really cheap. The cost of repairing it is over €70. Enhance products are nice when they work, but make sure you're prepared to pay a lot to keep them running. I would not recommend the knob, considering its purchase price and repair costs.

My Experience with Enhance Auto (enhauto.com) I want to share my recent experience with Enhance Auto so other consumers can make an informed decision before purchasing. I returned my order and Enhance has confirmed that my product refund was issued. However, the company has refused to refund the $44.72 in U.S. import duties and taxes associated with my purchase. I retained nine screenshots documenting the entire checkout process. In my view, the additional charges were not clearly itemized or explained. Enhance maintains that the import charges were disclosed before purchase, but I disagree with that interpretation. I also proposed a product exchange as a practical alternative to a full return, but the company declined. My concern is straightforward: customers deserve transparent pricing, clear disclosure of additional charges, and reasonable assistance when returning merchandise internationally. I am pursuing clarification on whether the import duties can be recovered following the return. I hope Enhance will address that question constructively. I encourage anyone considering a purchase to review the company’s return terms and understand the potential costs of an international return before ordering. I will update my review if this matter is resolved. #ConsumerExperience #OnlineShopping #CustomerService

I have bought all of the S3xy products from Enhanceauto, including the S3xy Strip, and unfortunately I cannot recommend buying from them, even though the products look promising on paper. The problem is very specific: On a Tesla Model Y Premium Long Range from 2026, there is fabric running all the way to the edge where the S3xy Strip is supposed to be mounted. The result is that the strip simply will not stick, it keeps falling off. And this is not even under extreme conditions. Right now the temperature is still around 15 to 20 degrees and already it will not hold. So what are you supposed to do in winter or in summer? In my opinion, a product that cannot handle normal weather just isn't a product that works. When I contacted customer service, that is where it got really disappointing. Their solution was that I could just go out and buy new 3M tape myself. So I pay for a product that does not work as described, and then I have to buy extra parts on my own to make it fit. No offer of a replacement, no refund, no real solution at all. I wrote to them over several days without getting any real help. In the end, when I asked to return the items, I was told that I have to pay for registered shipping myself, and that the return is only accepted if the products are packaged exactly the way they arrived. All in all a very disappointing experience from start to finish. The products unfortunately do not fit my car, and the customer service is not helpful whatsoever. I would not recommend buying, no matter how tempting their products look.

Very disappointing experience with Enhance Auto. I ordered the S3XY Strip on August 27 and paid €25 for express shipping. Enhance states that express orders normally leave their warehouse within 2 business days, but after multiple emails I eventually found out that my entire order was being held back because a free promotional T-shirt was out of stock. After repeatedly asking them to ship the actual product separately, the strip was finally shipped on September 8. When I finally installed it, part of the strip initially did not light up and, more importantly, the diffuser/outer plastic had visible physical damage directly in my line of sight. Recalibration fixed the lighting issue, but obviously cannot fix physical damage. I sent photos and asked for a replacement. Enhance's response was that the visible damage is apparently "within the normal factory standard" and therefore they refuse to replace the strip or diffuser. So after paying premium shipping, waiting far longer than promised, receiving a physically damaged product and still not even receiving the promotional T-shirt, their solution is basically to tell me that the damage is acceptable. The product itself is a nice idea, but the quality control and after-sales service have been extremely disappointing. I expected much better at this price point.

Przestrzegam Cię ta firma to scam. Nie wystawiają legalnych dokumentów finansowych. Próbują wyłudzać dodatkowe koszty w związku z korektami za ich błędnie działające formularze. To jest zwykły scam a wizerunkowo odgrywają rolę poważnej firmy. Ktoś powinien się tym prawnie zająć.

Leider bin ich mit dem Enhance Dash und vor allem mit dem Kundenservice bisher sehr unzufrieden. Das Dash zeigt wiederholt Fehlermeldungen und muss anschließend zurückgesetzt bzw. vom Strom getrennt werden. Die Halterung hat sich trotz ordnungsgemäßer Montage und Reinigung mit Isopropanol inzwischen vollständig gelöst. Zudem ist die Unterseite der Halterung leicht gewölbt, sodass sie offenbar nicht vollflächig aufliegt. Auch die Steuerung über das rechte Scrollrad funktioniert bei mir trotz aktueller Software von Anfang an nicht. Ich habe Enhance über alle Probleme informiert, bekomme inzwischen aber keine vernünftige Rückmeldung mehr. Ende letzter Woche wurden sogar noch zwei weitere Support-Tickets eröffnet – auch darauf ist bislang nichts passiert. Technische Probleme können vorkommen. Was ich allerdings enttäuschend finde, ist der fehlende Support und die ausbleibende Kommunikation bei einem Produkt in dieser Preisklasse. Wird definitiv mein letztes Produkt dieser Firma gewesen sein. Edit auf die Antwort von Enhance: Die offenen Tickets wurden nur weiter bearbeitet, nachdem ich diese Rezension hier veröffentlicht hatte. Zudem soll ich nun trotz des beschriebenen Mangels die kompletten Rücksendekosten (ca. 20€) selbst tragen und auch noch weitere Versandkosten bezahlen weil die Bestellung nach der Rücksendung unter 250€ fällt. Einfach unglaublich. Ich rate jedem möglichen Kunden ab sich dort etwas zu kaufen.

I placed an order for $158.62 and requested cancellation within 29 minutes. A cancellation ticket was opened, and I followed up again when I received notice that a shipping label had been created. Despite the cancellation request, the order was shipped. After returning the item, I was charged $22 for original shipping, $26 for return shipping, and $17.82 for duties. Although PayPal later provided a $26 goodwill credit, I remain disappointed that a cancellation request submitted less than 30 minutes after ordering was not honored. It still cost me $39.82 the company declined to honor my cancellation request. Their policy : 12.1 Users may cancel an order within 1 hour of placing it by notifying the Provider via email. The Provider will refund the payment in accordance with the terms outlined in Article 9.2. 15.1 Order Cancellation [when not yet shipped or is on pre-order]: If your order hasn’t shipped yet [including pre-orders], you may cancel it at any time for a full refund if it was placed through enhauto website. Followup: They now reply that the fulfillment order was already in shipping. They do not read their own cancelation policy first and punish the customers for their own mistake. They have a 1-hour cancellation policy and still charged me $65.82 even though I canceled in their own system 29 minutes after ordered. They do not follow their own policy and even though proven they still refuse to take responsibly for their own mistake. Well I disputed it on my credit card and they now lost a customer in which I was planning on purchasing the display. ORDER NUMBER: #208874 TOTAL AMOUNT: $158.62 (Subtotal: $118.80 + Shipping & Duties) ORDER PLACED: Sunday, August 23, 2026 at 7:48:31 PM MST (02:48:31 UTC) CANCELLATION / MODIFICATION REQUESTED: Sunday, August 23, 2026 at 8:17:05 PM MST (03:17:05 UTC) Support Ticket: #89358 / #89348 Elapsed Time: 28 minutes, 34 seconds Request Note: "I decided that I want the strip and two buttons" / "Cancel this order please 208874. It was replaced with an order that includes s3xy buttons."

What can I say. I was really hopeful and really wanted to like this company. THe person I was dealing with seemed nice. But when I asked him for his policies for a refund and was willing to accept an exchange - he has refused to respond to the very many emails I have sent since last week. I would note that my inital email to them they responded within hours, but now that their dash display arrived defective they will not refund or respond. This is not proper and is against Irish and EU law. If they rectify this in the next 24 hrs I will be happy to change this review. Order 213034