Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
157 reviews
Enhance.MDSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer a physician-led weight management and wellness program focused on sustainable results and long-term health. Our approach combines GLP-1 medications, peptides, and NAD+ therapies with medical oversight and ongoing support to help regulate appetite, improve metabolic health, and support overall well-being. We focus on how you feel — not just the number on the scale — and prioritize clear guidance and continuity of care.
Enhance.MD (enhance.md) has 157 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
157 approved reviews, newest moderated first
Having a problem with needles and medication received, never any resolve after I was asked to send pictures, just a continuos email loop, and now having problems with the billing on the lab work slip of yours, and again waiting over 15 minutes and no resolve, never anyone abvailable to answer or resolve just blah blah blah
By KARIN
Tirzepatude arrived 3 days after consult with Nurse Practioner. I will inject first dose later today. I will have a nurse (friend) do this, and after, I will do it myself. Looking forward to results! More later.
By JEANNIE C.
Response from Enhance.MD· Feb 4, 2025
Hey Jeannie, thanks for the review! We have worked diligently over the last year to speed up our delivery after your consult with our medical staff. Glad to hear you received your order promptly! Be sure to book a meeting with our nutritionist to maximize your results under our care. Reach our support team for assistance or book through your patient dashboard after signing in at Enhance.MD!
Went through hoops and was denied the medication when I’m currently already on it. After filling out their forms online I was told I was eligible and needed to schedule bloodwork. So I paid $150 out of pocket for bloodwork, wasted a Sunday afternoon on a video visit with a provider, and was denied anyway. Why make me go through all of this when you have my information? Just ridiculous. Felt really scammy.
By Sarah
Response from Enhance.MD· Jan 21, 2025
Hi Sarah! Thanks for taking the time to write this review. We prioritize patient safety at Enhance.MD so we have a multi-step process to ensure that no harm comes to our patients. The intake form is the first step, and that secures a pre-approval. Full approval for treatment with us is pending blood work and a meeting with our practitioners. If you were denied treatment during your practitioner meeting it was likely a health concern came up from your bloodwork, or was discussed in your meeting that wasn't covered by our intake form. We apologize for any wasted time, but each medical professional has their own standard for medication approval. Although it is rare, being approved by another provider doesn't guarantee your approval with us since our onboarding process is more detailed than other providers. Thankfully your first meeting with a provider only takes 20-minutes, so I hope you got a chance to enjoy the rest of your Sunday. Typically we cover the cost of bloodwork, the only exception is if you are located in New York, New Jersey, or Rhode Island as state regulations prevent us from paying for our patient labs in those states. If you weren't located with the above states, did you work with our patient care team to ensure your labs were covered by us? Thanks for giving us a try, perhaps you can reach our patient care team for a re-assessment at [email protected].
I did the up front work before Christmas had my doctor visit and was told I'd receive my medication in 5 days. Still have nothing. I also did research before selecting this company. I can see those must have been paid reviewers. Unfortunately I'm giving them one more day then I'll just go to weight watchers. They offer the same thing now and I bet they will get the meds to me. Uploading questions on the portal apparently is useless also this is the only place I see they actually respond to people. That isn't customer support that's "pya" service. If by some chance they do respond I'll come back and update but i wouldn't hold my breath. Disappointed i really needed to start this year differently and I thought i was....
By Diana L.
Response from Enhance.MD· Jan 21, 2025
Hi Diana, Thanks for the feedback on our process. We can assure you that none of our reviews are paid or fake. We value integrity at Enhance.MD and have earned all of our positive reviews. We checked your correspondence with our team and it looks like we did get back to you regarding your order. It is unusual for the medication to take more than 5 business days after your virtual visit. Our pharmacies don't ship on holidays also, winter storms that caused a service disruption with FedEx. Both of these factors impacted your order with us, please accept our sincere apologies about any delays to the start of your treatment. Thankfully we are back on track with your order and future orders will arrive as expected. If you have an issue with our service you can always reach us at [email protected] and management will be happy to speak with you.
First few shipments were on time. Each month it seems the orders take longer. This last shipment was paid for 8 days ago and I still don't have a shipping info. I've emailed them twice and nothing gets resolved. It's very frustrating since they have already received payment. I will give them another month and then I will switch companies.
By Kelly O.
Response from Enhance.MD· Jan 21, 2025
Hi Kelly! We wanted to thank you for being our patient for as long as you have. Your perspective means the world to us as well as your honest feedback about your time with us. Management will be performing an investigation on your file as well as with the pharmacy about this delay. We will reach you directly with the results and will also push your next payment with us based on this delay. Some orders were delayed by a service disruption at FedEx's distribution center in Memphis due to a winter storm. There was also a temporary backlog of orders at the pharmacy based on the holiday shutdown. Unfortunately it looks like your recent order was impacted by both of these factors. Please know that future orders will arrive on time as expected to continue your treatment with us. You can always reach management by emailing [email protected] if you have any further concerns.
At first, billing and shipping of the product were within a couple of days. Now after about 6 months of using their product, they can't ship for 10-15 days after they billed me.
By Tucson
Response from Enhance.MD· Jan 21, 2025
Hi Tucson! Rest assured that we will be returning to our typical turnaround time on billing and shipping. Some orders were delayed by a service disruption at FedEx's distribution center in Memphis due to a winter storm. There was also a temporary backlog of orders at the pharmacy based on the holiday shutdown. Unfortunately it looks like your recent order was impacted by both of these factors. Please know that future orders will arrive on time as expected to continue your treatment with us. You can always reach management by emailing [email protected] if you have any further concerns.
**Update** I had my virtual appointment, and the medication was ordered (the appropriate Tirzepatide). Now, I just wait. There is about a two-week waiting period until I receive it. I'll update one last time in a couple of months (with five stars) once I verify the $370 is all-inclusive and that they don't have hidden charges over time. But so far looks like a great company. -BUT- Still no response to the message I sent in the web dashboard... Perhaps emailing them is the way to go. **Original Review** I read the Forbes.com article and noticed that it said this company is straightforward with its pricing. That encouraged me as every one of the similar companies is shrouded in mystery for pricing, or will sell you on Semaglutide when you want Tirzepatide. Initial impressions are good. Coming out of pocket $370 is a lot to determine if a company is trustworthy. Nevertheless, the labs were ordered the same day and I was able to schedule them for the next day (today) with no issues. My labs went terrific and Quest (the lab company they use) was excellent. There is one concern. As mentioned, I paid for Tirzepatide, but the lab had orders for Semaglutide screening. The price I paid was much higher for Tirzepatide. However, it could be a standard test for both... So I contacted Enhance.MD through the website and have been waiting all day for a response, nothing yet. With all the misinformation and bait and switching going on among weight loss .coms, between Semaglutide and Tirzepatide, I'm hopeful that EnhanceMD was the right choice. I'll update this once I find out about the labs and if I receive Tirzepatide. or if they try to push me to Semaglutide (less effective cheaper GLP-1). However, I would have appreciated faster communication as a new customer who put a lot of trust in their company. Seems like trust should be rewarded with openness and quick responses, especially for new folks.
By Dustin H.
Response from Enhance.MD· Jan 21, 2025
Hi Dustin! Your dedication to your reviews is exceptional! Coming back to update after your continued experience is incredibly valuable. We hope that we maintain or increase your 4-star rating during your time with us. You can reach us via phone, text, email, or through our patient dashboard. We appreciate you flagging any lack of reply as this allowed us to talk to our development team and ensure all patient messages receive a prompt response. We have also reached the lab to clarify the language used on their lab orders to avoid any confusion. Thanks for the note! Hope all is well with you and your treatment. If you haven't already please book with our Nutritionist and Fitness Coach for a tailored plan to maximize your results.
I also just started and told vial is contaminated. No new vial sent, no refund. I already took a dose before notified. I had issues a few days later that had symptoms like kidney stones (never had before but partner has had them many times so I'm familiar with the symptoms). First month down the drain in costs. Oh and seemed to wear off in 2 days, hunger and cravings came right back. Cold pack was barely cold, this won't work in the future out here in the West. I received no shipping notice. Was lucky I heard someone on my porch or package would have set out all night and would be useless even if not contaminated.
By aanpprof
Response from Enhance.MD· Jan 7, 2025
Hi there! Thanks so much for your feedback. We work with several partnered pharmacies and have high expectations of them. Any chance of risk to our patients is unacceptable in our eyes which is why we decided to issue a recall. As per our communications with you, notifications of this was done out of an abundance of caution, but we also offered a replacement vial, as well as a discount for the inconvenience. In our continued communication, we sent an update that the vial was in fact safe for use so it is unlikely any symptoms you experienced were due to contaminated medication. If you had any negative symptoms from taking the medication, we always recommend booking a virtual visit with one of our medical professionals for further guidance. As we offer unlimited practitioner support you can book this at any time through your patient portal. In terms of the effect of the medication, the initial first month's dosage of the medication is designed to allow the body to habituate to the use of GLP-1s. It is a key step to avoid shocking your system and illness. Some see a strong benefit month 1 others require ramping to a strong dose over time. If you have questions regarding your dose, your practitioner will be happy to see you and discuss. Our partnered pharmacies send tracking information to your email, we have many patients who have had no issues with receiving tracking information for your pharmacy. We would recommend checking your spam, and signing up for FedEx's text alert updates so you are aware of your fulfillment details. If there was an issue accessing your tracking please reach our patient care team at [email protected] so we can look into this with our pharmacy on your behalf. Wishing you the best on your journey and hope you continue to work with us and our supports.
