Max EstradaReviews of enailcouture.com

Placed 3-4 orders with enailcouture and first couple of orders were good. Next order they actually sent 1 set of tips that were not what I ordered but not that big of a deal as I liked the incorrect tips they sent. Then my final order was missing 2 tip sizes completely and been chatting with customer support over 2 months now. They claimed they sent the tips and to use the tracking number from the original order....so of course it says package delivered as it was the original order. Replacement tips should have been sent with new tracking.....Kinda fishy to tell me to track with previously used tracking number. Anyway still no replacement tips for missing ones. I suspect I will never see them even after jumping through their requseted hoops repeatedly. It's a shame as the sizes they didn't send are ones needed to be able to use the set. I do not plan on ordering from enailcouture again and would not recommend.

If I could give them no stars I would. As an international customer and years buying the last few times were horrid. I was missing items they refunded as a store credit, after following their instructions I placed another order only for the store credit to not be added. After ignoring me for 9days they refunded me via store credit again knowing I couldn't use the one prior. So I now have hundreds of dollars in store credit but unable to use due to no option on their website. They could easily refund to OG payment or resend the items but they refuse and told me to contact their website provider. Disgusting customer service and really fraudulent activity. I have contacted scam watch etc and notified australian consumer DO NOT PURCHASE.

I am very disappointed with the customer service from eNail Couture. Part of my order was missing when the parcel arrived. I contacted customer service expecting some assistance or an investigation into what had happened. Instead, I was simply told to contact the delivery company myself. There was no attempt to help, no concern shown about the missing item, and no effort to investigate the issue from their side. I understand that shipping problems can occur, but customer service is judged by how a company responds when something goes wrong. In my experience, eNail Couture was unhelpful and showed little interest in resolving the problem. Unfortunately, based on this experience, I would not recommend them.

Zero customer service. Is there even any people running the operation? Phone disconnected, doesn't reply to emails and no honoring of special services stated on their website. Looking for alternative product else where.

worst customer service ever

Very disappointing!! I ordered a trial of the cotton candy monomer with acrylic and a hand held cat led lamp. The monomer does not smell like cotton candy, I could smell the monomer through the bottle and it was strong. Only 1 of the 3 containers of acrylic was labeled with the color of the acrylic. And the cat lamp, oh the cat lamp. It has to be made of the cheapest material EVER! It was not only hard to open to put batteries in it but I would be surprised if it works when I do get batteries in it. It almost fell apart when I took the top off to see where the batteries went. He says this is made in the USA but he must be getting the cheapest materials. You can tell by reading his disclaimers that he really doesn't care about you as his costumer, he just wants your money and once you buy something, do not expect to get a refund if something is wrong because it's not going to happen. Save your money and go to a better nail company. Kiara Sky, Not Polish, Hail Hause and multiple other companies will treat you the way a costumer is supposed to be treated and they have a better quality of product. Your not getting a deal with Enailcouture, your getting cheap products. Don't let the made in USA fool you.

Ordered "magic opal pigment" from his company enailcouture after seeing his use on nailcareereducation you tube. Product is NOT the same. I ordered hoping the bad reviews were just related to impatient customers during the covid delays, but I was wrong and should have listened to my gut. Working on refund via paypal, but the hazzle is for real. You are better off ordering from Amazon where you don't have all this trouble!!

I have wore acrylic, gel, powder, etc nails most of my adult life. During the whole Covid joke, I ordered this to do my own & OMG! Apparently I am allergic to everything he sells! My fingers were swollen for a month, my cuticle and all the skin under my nails peeled more than once. The itching was almost unbearable. Even now, 2 years+ later & I am still not able to get my nails done!