Helpful Customer Service
I had an issue getting a discount code to work. Mia helped me figure out the issue and use the code. She was super nice and helpful!
By Morgan F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
594 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
594 approved reviews, newest moderated first
I had an issue getting a discount code to work. Mia helped me figure out the issue and use the code. She was super nice and helpful!
By Morgan F.
Empress Mimi offers a variety of goods of designs you'll find challenging to find anywhere else. Although the team is small, they are accommodating, kind, and attentive! Ib would recommend doing business with Empress Mimi 💘 Lola from customer service is excellent!
By Tania Monae A.
Jezza was so helpful. I was really confused about sizing and they put a lot of effort into helping me. I’m very grateful.
By Fiona D.
I’m not the best with technology and accidentally missed putting something when putting in my order. The customer service that the wonderful people at Empress Mimi provided was beyond stellar. Quaint reply and the fastest resolution ever! Can’t wait to purchase so many more things!!
By Sarah H.
Absolutely fabulous products! Well made and super comfortable whist being sexy at the same time…. It’s alchemy! Customer service is also superb, very friendly personal responses from people who actually care. What a marvellous shop ❤️❤️❤️
By Emma C.
Mia was absolutely wonderful, replied to my email so quickly and explained why I hadn't received my second package, best customer experience I've had in a long time
By Trinity B.
Extremely quick reply and very helpful.
By Erin
Super quick, took care of my issue with no problems! TY!!
By Sarah L.