Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
594 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
594 approved reviews, newest moderated first
There was a problem with my tracking and I contacted the customer service team, they got back to me very promptly and helped me by supplying a new tracking number. I’be not received my first box as yet but if the customer service is anything to go by I’d say I’ll be happy when it arrives.
By Jess
problem with a return was speedily sorted out by Jezza - thank you so much!
By JP
Amazing! The best customer service I have ever experienced! The products are really worth it! Comfortable and sooooo sexy.
By Elisa
I canceled my subscription service more than a year ago. Months after canceling they sent something hideous to my ex’s house and charged my credit card. Can you imagine how uncomfortable that was? As soon as I got the email I told them to cancel it. This was around November or December. They said it was too late. Now it’s June. I cancelled this subscription ages ago. They somehow charged my credit card over $300 even though they don’t have my current address. I’ve emailed them as they’re in the office to charge my card and received no response. Very shady. Not once but twice. I just want them to leave me alone. Give me my money back from these unauthorized transactions (November and today) and delete my card information. Had the crap I bought from them had not already disintegrated I probably would burn it.
By Ashley
Response from Empress Mimi· Jun 6, 2024
Dear Ashley, I hope this message finds you well. As part of our ongoing commitment to excellence, we're revisiting past reviews and wanted to check in with you, our cherished Empress. We noticed your review from a while ago and wanted to reach out to check if we were able to resolve the concern you had. If there are still any outstanding issues or if there's anything more we can do to enhance your experience, please feel free to email us. We promise to get back in touch promptly and work with you towards a solution. Thank you for your feedback and for giving us the opportunity to improve. We truly appreciate your support and look forward to making things right. Warm regards, Isabel
The customer service was impeccable! Jurie was very helpful and super kind, very accommodating to my questions/requests.
By Michelle L.
I'd sent returned goods to Empress Mimi to process an exchange and Jezza spoke kindly in our emails whilst informing me of the package's arrival, ensuring that with new stock coming in, my order would be on the priority list. I thank Jezza for her kindness and for being such a great help in the process.
By bøn S.
I had some questions about particular styles and whether certain items would come back in stock or not. Not only did Mia answer my questions, but she gave me answers to questions I didn't even know I had! Great experience overall :)
By Shanise
Mia was super helpful with a glitch in an order. Thanks, Mia!
By Fleur
