Very responsive and helpful :)
Very responsive and helpful :)
By Holly M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
594 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
594 approved reviews, newest moderated first
Very responsive and helpful :)
By Holly M.
Just had a question a out an outfit I received. Quick and friendly response.
By Felicity F.
I made a mistake when placing my order and reached out through email to see if the size could be changed before being shipped. Jezza replied quickly and settled my issue before it was packaged, saving me from having to return the product. I greatly appreciate the effort she put into solving my mistake and the timely manner in which she replied. Thank you!
By Bao N.
Jezza was so helpful in processing my return. Fast, generous and super kind. Such a pleasure to buy from such a wonderful company xx
By Rach
Always very quick to respond with very friendly service. They always update me if there is any delay with a planned delivery for my wife. Mia was especially helpful today! Recommend using Empress Mimi.
By RBC
Super helpful in recommending size and giving updates on my order. Also very active and replies quickly
By Ivan
Love the quality of clothing but the service is always amazing and fast - when my boxes aren't delivered due to mistake in France, CS reaches out ASAP and solves it, I really appreciate it!
By Tara L.
Jezza was fantastic, she gave a very detailed response to my query and even added some additional details. Very appreciative of her timely response!
By Matt S.