Perfect delivery
Perfect delivery, good communication
By Patricia B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
525 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
emmamason.com is listed under Furniture Stores.
emmamason.com (emmamason.com) has 525 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 439 reviews with 5 stars · Clear filters
Perfect delivery, good communication
By Patricia B.
Omar emailed me multiple times while waiting for the chair. Excellent job. The way things are supposed to go
By mark B.
Ivan, my coordinator, was very helpful and accommodating with assisting me with the delivery of my purchase. He followed up and followed through with communication making my purchase and delivery a great experience.
By Cyndy M.
Emely gave incredible customer service. I will absolutely purchase from Emma Mason again. I absolutely love my bedroom furniture set. Everything from the purchase to the delivery was top-notch.
By Brazelton
I just made an amazing purchase with Shawn at Emma Mason.. I had the most wonderful customer set ice and was treated beautifully. As far as my needs and my purchase, I just could not rate this place with stars.. it would have to be galaxies. Thank you Shawn for extending me with such a wonderful customer service.
By Mrs Liz G.
We furnished our Airbnb condo with Emma Mason furniture. The pricing is extremely competitive and the staff is amazing to work with. They constantly followed up to make sure our questions were answered, helped coordinate delivery, made sure the delivery went well and more. Jade Tecson, Customer Service Success Manager, was particularly outstanding! We highly recommend Emma Mason.
By Paula
Excellent service and beautiful furniture. I couldn’t be happier with my Aspen Hill office furniture! It’s lovely and worth the money!
By Susie H.
Emma Mason has an excellent website with lots of furniture choices and very good prices. We ordered four items for the living room. They were delivered in a relatively short time. One minor problem with the new TV console was quickly resolved by the resolution team - Jennette. We are very happy with our purchase!
By Jim K.